Roon crashes on start when tidal is connected

Support
1

Roon Core Machine

Macbook Air M1

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

Roon works fine without tidal but wont start if tidal is connected.

2

Hey @Audrius_Lukosius,

Thanks for getting in touch to let us know — we’re really sorry that Roon + TIDAL doesn’t seem to work for you. We’d love to help.

Could you please let us know if you see any errors? What are the steps you’re taking to get it enabled and play music from TIDAL in Roon?

3

Hey,
I see no error just roon logo spalsh screen and afterwards back to desktop.
I add tidal in the main app sreen I think. When I delete files in Library folder I can start app again and its working until i connect tidal account to it.

4

Hey @Audrius_Lukosius,

Thanks for your reply.

We’d love to continue to help troubleshooting. I was hoping that, to that end, you could please share the information we asked for from the very beginning, so we can have a better idea of what might be causing this. Here are the guidelines.

Also, could you please try playing a full track directly from TIDAL. Does that work?