Roon Core Machine
Mac Mini (Late 2012) 2.5GHz Intel Core i5 16Gb 1600MHz DDR3
Networking Gear & Setup Details
AmpliFi HD Mesh Router. WiFi and Ethernet connections.
Connected Audio Devices
Roon Core (Mac Mini) and Amplifier (Cambridge Evo 150) connected via Ethernet. Roon Players on iMac M1, iPads via Wireless connection.
Number of Tracks in Library
Description of Issue
Attempting to open Roon Player on wireless connected iMac results in consistent crashes after installing Roon version 1.8 build 943.
A number of people have suffered similar issues after installing an update, if you haven’t already, reboot your updated devices, core, iMac etc. it may resolve the problems and save a lot of time.
Oh well, it was a temporary fix. Roon again either refuses to open (beachball icon keeps on spinning) or crashes. Can Support please regard this problem as still needing a solution?
Thank you for reaching out to let us know about the persistent crash on your Mac Remote. I’d first recommend setting aside the database and trying a fresh install of Roon. While it may resolve the issue entirely, it will primarily create stable conditions for further troubleshooting steps.
- Create a Backup of your current database
- Exit out of Roon
- Navigate to your Roon Database Location
- Find the folder that says “Roon”
- Rename the “Roon” folder to “Roon_old”
- Reinstall the Roon App from our Downloads Page to generate a new Roon folder
- Verify if the issue persists on a fresh database before restoring the backup
- Restore backup after fresh database testing
Please let us know if you’re able to launch the Roon client on your iMac successfully afterwards, and we’ll proceed from there.
@Matthew_Talbot, I appreciate you taking the time to upload logs. The tech support team will take a deeper look and circle back with next steps. I recommend you also try a database refresh per the above steps in the meantime.
Thank you both for your patience!
I’ve split a few posts off from this thread for housekeeping, but rest assured we’re still attending to your original issue since it has persisted so far.
Did the database refresh in my previous post help at all? We’re standing by to support further if not.
Did all that. Yesterday Roon client (on iMac M1) would crash two or three times while attempting to open but finally opened (I tried this five or six times during the day). Today, no problems in opening it but I guess I’ll just have to test this over the next few days.
Ok, we’ll be standing by in that case. Thank you for letting us know.
Unfortunately it’s doing the same thing again. A couple of times Roon has opened on the third try. Other times it crashes or freezes. I thought it might have to do with whether the streamer (Cambridge Evo 150 or Matrix Element-i and headphones) was switched off or on but that proved irrelevant and the behaviour seems to be random.
I appreciate you reporting in to let us know. The tech team is going to take a deeper look at the logs in this case to help us pin this down. I’ll follow up shortly once we’ve reviewed.