Roon Core Machine
macOS Big Sur 11.4
Networking Gear & Setup Details
Connected Audio Devices
Description of Issue
Roon has suddenly stopped working on my iMac. I have re-installed the application a couple of times and have restarted my iMac, but every time I open Roon the beachball immediately starts spinning. Don’t know where to begin to start troubleshooting. I have a Nucleus as my Core.
July 22, 2021, 6:02pm
Are other remotes working okay?
Can you please use the directions found
here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!
July 23, 2021, 6:35pm
I took a look at the logs you shared and I think we are going to need a little more information. Can you please follow the instructions below to also send console logs?
Console.app (this is part of mac os x. You can command-spacebar and then type “console” to find it).
Then go into the “User Reports” section, and see if you can find any Roon crashes in there.
For any crashes, paste the contents into a text doc and then send that file over to use so we can take a look.
My console doesn’t seem to have the “User Reports” section that you’re showing. I looked under crash reports and Spin Reports and there was nothing there. I also attempted to open Roon again while the Console app was open. It did hang and i submitted a crash report, but it didn’t appear in the Crash Report section of Console.
Please let me know what else I can try.
Console looks a little different in Big Sur, but I think I was able to get the files.
August 5, 2021, 2:31pm
I’ve passed this along to our QA team for investigation.
Is there any way to reach the QA team? I haven’t heard an update.
August 16, 2021, 5:48pm
Sorry for the delayed response here,
On the remote, can you try this?
Exit out of Roon
Navigate to your Roon
Find the folder that says “Roon”
Rename the “Roon” folder to “Roon_old”
Uninstall the Roon App
Reinstall the Roon App from our
Downloads Page to generate a new Roon folder Let us know if there is any change
Yes. that was the fix. Thank you so much.
August 20, 2021, 4:22pm
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