Roon crashing upon open

Roon Core Machine

macOS Big Sur 11.4

Networking Gear & Setup Details

Connected Audio Devices

Library Size

Description of Issue

Roon has suddenly stopped working on my iMac. I have re-installed the application a couple of times and have restarted my iMac, but every time I open Roon the beachball immediately starts spinning. Don’t know where to begin to start troubleshooting. I have a Nucleus as my Core.

Hi @Richard_Cheever

Are other remotes working okay?

Can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

Hi @Richard_Cheever

I took a look at the logs you shared and I think we are going to need a little more information. Can you please follow the instructions below to also send console logs?

Open (this is part of mac os x. You can command-spacebar and then type “console” to find it).

Then go into the “User Reports” section, and see if you can find any Roon crashes in there.

For any crashes, paste the contents into a text doc and then send that file over to use so we can take a look.