Roon does not play some tracks

[Mihai_Mihai]

Roon Core Machine

Synology DS720+, Intel, 6GBRAM

Networking Gear & Setup Details

No VPN, Ethernet Gigabit

Connected Audio Devices

Hegel H390, NADM10, NAD T778, PC

Number of Tracks in Library

Description of Issue

Some tracks do not play in Roon : example the whole Earth Moving album by Mike Oldfield.
It does not matter what the endpoint is (my phone, my Hegel Amp, my NAD amp, my PC). Nothing happens.
I’ve only seen it happening with Tidal songs (Tidal plays without any issue).

[Suedkiez (Just a fellow user like you)]

@Mihai_Mihai

Earth Moving album by Mike Oldfield

There is an AAC and a FLAC version, both play OK for me. Are you trying to play the AAC? Does the FLAC work? If only the AAC fails, did you install the codecs (for AAC and mp3) correctly?

[Mihai_Mihai]

@Suedkiez You were right - thank you. I did not check the versions tab. It was the AAC version with issues. I will need to install the proper drivers.
Do you know how can I select by default the Flac version when multiple versions are available?

[Suedkiez (Just a fellow user like you)]

If you add only one of them to the library, that’s the one that will play if you click Play on the album page. If you add both of them, then you can go to the Versions tab and click the three-dot menu and choose “Make primary”.

(The above is assuming that you have version grouping enabled: Roon Settings > General > Browsing preferences > Show hidden tracks and albums > No. If this is set to Yes, then any version you added to the library will be displayed separately in the albums overview, anyway)

[Suedkiez (Just a fellow user like you)]

And I don’t have a Synology but I think installing the codes should probably work like this if that didn’t change. Make sure to pick the right version for your NAS.

@Charles_Jean

• AAC encoded music: Second problem was that some albums from my collection were not playing and also crashing the streamer. Found out that those were AAC encoded music files not supported by my Synology DSM 7 OS natively. Found out I had to install the ffmpeg codec manually into the /RoonServer/RoonOnNas/Bin folder and voila!. I downloaded the package from johnvansickle.com/ffmpeg/ choosing the one for my Intel based Synology (i686). Donate to John please.

And unpack the downloaded file so that you see the individual files. You only need the one “ffmpeg” file that’s in the package somewhere. Maybe this helps further:

All Roon Live Radio Stations are not playing ("Playback was interrupted...")

Roon Core Machine Latest Roon 2.0 (build 1277) on Synology DiskStation DS918+ running DSM 7.1.1 Description of Issue Any Live Radio Station I select will not play showing the message “Playback was interrupted because a track failed to load.” The latest ffmpeg-Codec is installed in the /bin directory (ffmpeg-git-20230621-amd64-static). I also tried to empty the cache, re-boot, but facing the same issue. It worked some time ago, I do not remember when it stopped working though. Thanks for a…

[Mihai_Mihai]

Installed ffpmeg and AAC is now working. Yey This also fixed some live stations that were broadcasting in AAC.
The only issue now is that altough Roon shows the version of the album (e.g. Earth Moving) as 44.1Khz, on the signal path is shows 22.1Khz. Any idea why? The live station shows 44.1Khz.

[Suedkiez (Just a fellow user like you)]

Good work with the ffmpeg but I think you are still playing the AAC version and that just happens to have that format. (Yes I know it says AAC 44.1 kHz in the Format info, but that may be wrong as it is just metadata. The signal path doesn’t lie). But there is no reason to play the AAC as you have the FLAC in Tidal. Play the FLAC / make it the primary version