Roon doesn’t maintain Qobuz Login?

[James_Mauger]

My MacMini Roon server seems to loose login to Roon most days, not sure why.

I have a strong password, so have to go retrieve it and copy/paste in via remote VNC, very time consuming pain.

Any idea what to do? Warning shown attached. Though i try to reconnect it doesn’t, It seems to want me to to renter password.

[Enrico_Barra]

hi,
Try the instructions for refreshing your cache are as follows:

• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

You should be able to use the file manager software supplied with the NAS to access the database location. If you still need further help, please provide the model/manufacturer of your NAS.

I would also try some more basic steps before clearing the cache:

1. Reboot the Core/Network/Endpoints

[Carl]

Hi,

Your topic has been moved to the support section of the forum.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

[James_Mauger]

Thanks, rebuilding a new cache, will keep an eye on…

[dylan (Dylan Caudill)]

Hi @James_Mauger,

I just wanted to check in and see how things are working after clearing the cache? Has the issue returned?

[James_Mauger]

So far so good, will check in at weeks end !!
Thanks