Roon doesnt recognise my Tidal account

Support
1

Tidal doesnt work anymore in Roon.
it is not possible to log in anymore though I am sure my username/pw is correct. So it must be a Roon issue
who knows?

2

Try restarting the core or in fact restart the whole machine is a good place to start

4

Thank you for sharing your report with us, @Roel_Van_kuppevelt!

Sorry to hear you’re having trouble logging in to TIDAL. I’d like to recommend you try the steps below:

  • As @wizardofoz mentioned, oftentimes a simple reboot to the Core machine will resolve this issue and allow you to login when Roon is restarted.
  • Try logging in to the TIDAL app or web player to ensure that the password you are using is correct.
  • Check that your account is still active, as suggested here

Let me know if this helps!

Regards,
Dylan

5

Hey @Roel_Van_kuppevelt,

Just wanted to check in and see if you were able to get up and running here. Let me know if you have any questions!

Regards,
Dylan

7

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.