Roon doesn't run on my Mac book

Hello, since two weeks Roon doesn’t run on my Mac book pro running with the Mac OS Big Sur Version 11.5.2. Audio devices Devialet Phantom 1 Light Chrome Roon ready. Ethernet connection is 12 Mbps.
when I start Roon I the screen remains white with the black Roon logo in the middle (logo is moving).
I tried everything to make Roon run again. Uninstall and install.
Virus search and there is no possibility to call a helpline and explain the problem.
Thanks for all information that could help me.

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I think the information given so far is not yet sufficient for effective help

1 Like

Hi @Ast_Laurent

Can you try this:

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again

If you’re still seeing issues, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.