Roon doesnt scan a folder

[Serk_Psora (SRX)]

@support
the album from phil Collins " but seriously" was not found by roon.

The album folder was named “…but seriously”, however when I removed the dots and renamed the folder to “but seriously” everything worked as it was supposed to.

I don’t know if it is a known bug or only specific for my setup that was unexpected.

Now I will check my folder hierarchy and try to find if any such folder exist

[WiWavelength (Andrew J Shepherd)]

It is not a bug. It is an intentional restriction. Avoid using special characters in folders and file names.

Import failed due to special characters

Hi, I find that my files that have question mark “?” on the filename all failed to be imported. I also remember that one of the issue we had on the forum with importing is because they have “/” on the filename. These characters are not mentioned in the user guide. (https://kb.roonlabs.com/FAQ:_Some_of_my_files_aren’t_showing_up_in_Roon) Could you please add these into the FAQ and if there are other known special characters that makes the import fails. Thank you, Bastian

FAQ: Some of my files aren't showing up in Roon

AJ

[mike (Mike Fass)]

Thanks for the report – this is a known limitation, as documented here.

We’ve heard of this for albums like …And Justice For All and Recycler, but I’m surprised …But Seriously has never come up!