Roon doesn't see my Roon Ready Devices in Zones

[benjamin]

Glad to hear it @Damon_Bramblett!

@Damon_Bramblett

Do I need to replace the Database with the backup I made?

Yes, go ahead and restore from the recent backup and let me know if you’re still able to connect your devices. If not, then we may be facing some database-related issues.

Let me know

[Damon_Bramblett]

What is the best method for replacing with my old Database?

Damon

[Damon_Bramblett]

So I restored that backup and my Roon Ready devices went away again. Something happened with the last update that made this happen. Is there any way to get my play history, etc. back?

Damon

[benjamin]

Hey @Damon_Bramblett,

Thanks for the udpate! Sorry to hear the issue reappeared after restoring your previous database. As a next step, we’ll want to take a closer look at the specific backup you used, if you could please:

1. Create a fresh backup of your current database experiencing the issue
2. Zip up your RoonBackups folder (right-click it and select “Compress…”):
3. Submit the .zip file to us through our Database Issues portal

@Damon_Bramblett

Is there any way to get my play history, etc. back?

This sounds similar to a separate issue we’re currently working on. Take a look at this thread here and let me know:

"Time Listened Last 4 Weeks" is stuck at 0 minutes [Ticket In]

I have been using Roon for a few weeks now and, so far, I am really enjoying it. One issue I’ve noticed is that under “Recent Listening” it shows 0m and all my last four weeks of history are all at 0 minutes. It shows 0 minutes on my iPad, the Windows app, and on the Android app. Recent Listening was populated but at some point in the last few days all history (Last 4 weeks) reset to 0 and is not incrementing. My listening history seems to be fine and shows all the tracks I’ve listened to ba…

@benjamin

I would highly suggest hardwiring your Nucleus directly to your router via ethernet. This oftentimes solves a myriad of odd issues that pop up in regard to endpoint hiccups.

Were you able to give this a try as well? Thanks!

[Damon_Bramblett]

I’ve always had it hard wired to my router.

I guess time listening it not that important to me but I did like having the data of when albums were added, etc. Now it’s like starting from scratch which is not preferred with a lifetime membership.

Thanks,

Damon

[benjamin]

Hey @Damon_Bramblett,

I certainly feel your pain here. The best next step would be to analyze your current database and try to understand where the error lies.

If you’re able to make a fresh backup, zip it up, and upload it to the link I’ve shared above, that would helpful. Thank you!