Roon doesn't show a track - Part II: The Phantom Playlist

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Last December I made this post Roon doesn't show a track
Never knew what happened, UNTIL today (I think)

I started listening to Balls To Picasso by Bruce Dickinson, and noticed that my local version had 25 tracks vs the Tidal one with 26

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The missing song was the last one from CD1, track #10 Tears Of The Dragon , so I went to the folder view to check it and there it was:

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The thing is that when I click on the album in the folder view it shows a playlist I had locally, which I DELETED, and contained the Tyr song I originally posted about.

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Then I started checking all the albums with songs from that playlist, and the songs that were added to the playlist, are missing from the album view.

Just to be clear, currently I DO NOT have any local Playlists

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So…my theory is that somewhere there’s some sort of a residual file that’s telling the system there’s a playlist when there’s not.
I remeber using the AI playlist thing, I don’t know if this has anything to do with it, and maybe the best solution is to make a new clean Roon installation, but also maybe this is some bug or the info could be useful for the devs.

If you have any suggestion, please let me know.

Thanks!!

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Hi @macaumetal,

Thank you for following up and bringing this case back to our attention. Apologies for the lapse.

Did you, at any point in time, apply tags to any of the tracks that are contained in this phantom playlist (the Tyr track or “Tears of the Dragon”)?

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Hi @connor thanks for the response. No I didn’t apply any tag, I don’t use them.

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Hey @macaumetal,

Thanks for the update -

Did you also by chance perform any sort of library cleanup, or ever ‘delete’ the tracks themselves?

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Hi @benjamin If by Library Cleanup you mean the option in the Settings under Library, yes I did.
And also I deleted the playlist folder where I copied the files (It was easier to transfer to USB Audio Player Pro) . That’s why I’m guessing some hidden file or something is pointing the files I already had to the playlist.
I hope I was clear, english is not my main language…

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Hi @macaumetal ,

Can you please try to open the phantom playlist and let us know the exact local time + date you tried to open it? I wonder if there will be any specific errors in your Roon logging, we can enable diagnostics for the timestamp and take a look.

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I just played the first song Jan 14 2025 6:48 pm Argentina Time.
Hope this helps!

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Hi @macaumetal,
I tried to activate diagnostics on your account to look into the timestamp you provided. However our diagnostic was unable to complete dure to your server being inactive. Can you please turn on the server for a few minutes or send us the logs. If you would prefer to send the logs please use the directions found here and send over a set of logs to our File Uploader.

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Hi @daniel As requested I’ve uploaded the log file from Jan 14 when I played the first track of the playlist, Roon is running now so the server should be active for about 4-5 hours, let me know if you need anything else

Cheers

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Hey @macaumetal,

Apologies for the delay in getting back to you!

I was able to review the log file you sent over, but unfortunately, it looks like you’ve sent over a Roon remote log, rather than your Roon Server log.

I’d be curious to see if refreshing your Roon Server database may help, steps to follow below:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

We’ll be on standby for your results! :+1:

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Hi @benjamin I did what you suggested and it worked, now the files are in their respective albums.

I would have reinstalled from zero from the beggining but I thought it could be a bug or something and maybe letting you know could help.

I’ll let you know if something changes

Thanks!!!

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