I’ve been running Roon for long time, but recently it doesn’t start any more. It’s Roon 2.0 build 1413 running on a Windows 10 Pro. It’s set up to auto start when I start the PC but it attempts to start and after a while it shows “Waiting for your Roon Server…” and “your Roon Server doesn’t seem to be running”, offers the “Start Roon Server” button, I click on it and does the cycle again.
I tried installing Roon again, but I get the message that I have to quit all instances of RoonServer before continuing…but there are none. I checked the Task Manager and can’t find any.
I attempted to uninstall Roon to then install again, and I hot the same message that I have to quit all instances of RoonServer before continuing.
I have a RoonServer backup from May.
I located the RoonServer database location, but when I attempt to rename the RoonServer folder to RoonServer_old I get an error message: “action cannot be completed because the folder or a file in it is open in another program”. What could it be? Naturally Roon is not running - at least in Task Manager I’m not finding any process running.
@benjamin
I was able to rename to Roon_old and install a new Roon. Is there a way to recover what I had as setup from the old database? For now I set it up again and it’s playing music.
I actually was making a mistake when answering: for some reason I went looking for the _old database when seeking for the backup. Good thing I didn’t pursue.
Now I went into Backups and tried to restore fro. The backup folder. There are several backups there, from the last two months. Unfortunately the restore process gets started, shows 1%, 2% progress, then says restore failed. I guess there’s no way around this?
Does it give you a more detailed reason why the restore failed? I was able to review your account info and see your windows currently has ~16k local tracks. Are you still having issues?
If yes, please use the directions found here and send over a set of logs to our File Uploader and our team will take a closer look into what might be going on.
It says “Restore failed. Please check your backup folder and try again”
Roon is now working but I haven´t been able to restore the backup. The 16k tracks are in my music folder in a drive. I had Roon directed to that folder again to rediscover the music I had. But I lost playlists I had created in Roon (that I´m hoping to restore from the backup).
I sent the logs under “Horacio_Lewinski-Logs.zip”
Thank you!
You were correct in sending a set of logs over, my apologies for any confusion! The reason I ask about your backup directory is from errors we found in the logs you sent over, for example:
Warn: [broker/backups] restore first half failed on FileBrowser.Entry: [H:] General, WDC WD10EZEX-08WN4A0 : \RoonBackups: NotAvailable
It looks like Roon doesn’t may not have proper access to the directory your backups are located in. You may need to establish a connection to the drive and attempt another restore.
Interesting. Both Roon and the backup folder are in the same PC, in two different hard drives. How do I enable access to a drive/folder within the same PC? Should I copy the backup folder to the sme drive Roon is in?
I went ahead and shared the RoonBackups folder in drive H: with myself (as a user) and also added the shared folder in Roon > Settings > Storage, to no avail. Still having the same issue.
I´m not surprised: Roon is failing to restore a backup it created, in a folder it created and where it rewrote 10 backup versions since March 20.