I’ve been troubleshooting an installation with a Nucleus and two CI580’s that are showing very similar issues to the ones described here.
All Ubiquiti network gear, The Nucleus and the CI580’s connected gigabit through a UniFi switch with 1m ethernet patch leads, multicast enabled, etc, etc.
One thing I can add, is that when I take the Nucleus off the network, I see greatly reduced network traffic. I was seeing 30Mb/s going to the Roon port whilst attempting to stream TIDAL to a grouped NAD zone for some reason?
If these issues are ongoing after such time, why is the CI580 still Roon certified? I have a very unhappy client.
Is really the only fix to either replace the CI580’s, or ditch the Nucleus and run BlueSound?
My AV professional and I tried to get this sorted over an 18 month plus period…we had multiple issues raised with NAD and continually went in circles…sending logs. Finally NAD stated they could replicate the error but since then have committed to nothing beyond looking into it…I lost patience with the process.
I think BluOs is OK (and I actually use TuneIn still on the Nodes for radio and podcasts) , but for me the key point of the install was full house integration and only a single library for music - I have a core system that is Meridian based so needed to all work together. Also had been with Roon for quite a time prior to this and had built up a library.
Worth noting that with the NADs using BluOs Tidal (and Spotify) worked seemlessly. Playing Tidal through Roon just would not work. Same thing with local library (played OK through BluOs - same tracks stopped when played through Roon)
Worth noting that with the NADs using BluOs Tidal (and Spotify) worked seemlessly. Playing Tidal through Roon just would not work. Same thing with local library (played OK through BluOs - same tracks stopped when played through Roon)
This is the exact behavior I am seeing.
I’ve been doing a lot of headscratching. I didn’t install the system, I was brought in to fix it by referral. I started by upgrading the (consumer) network switch and running UniFi so I could at least properly see what was going on in the back-end.
So now, I either tell the client to just forget about Roon (they were a new user so not emotionally invested in the ecosystem) or that they have to replace their two CI580’s and buy 8 new endpoints.
My house was completely rewired , with ethernet update, and based on Unifi/Control 4 (GIGABIT switches etc), with the NADs next to the NUC and router/switch in a dedicated rack…
Another slightly strange side effect is when we switched out the NADs noticed that the volume had been very low (compared to the Nodes feeding the poweramps)…which probably should not have been the case…
For this to be known issue for such a long time and still unresolved, and yet NAD still lists the units as being Roon Certified to this day, is extremely disappointing.
I have a client with a new system with about 50k worth of gear installed (including Devialet Phantom speakers, etc) that has an unusable system, and a system integrator that is paying me to troubleshoot a system for them which is undoubtedly not going to be chargeable to the end client.
This really needs to be either rectified, or simply stop recommending the products to be used together. The CI580’s were chosen because of the recommendation and it has ended up costing a lot of time and money.
I think there are two options, neither involve NAD, who seemly has abandoned Roon and no longer even mentions it on their website or marketing materials. You can stack a bunch of individual endpoints from BlueSound, Sonore, SOtM, or DIY Pi boards - or you can do what I did and get a Whirl Audio server, which is essentially what the CI580 was before NAD screwed it up with their firmware update. It’s a 4-zone Roon streamer in a 1U small footprint, rack-mountable case. I replaced my CI580 with one about a month ago and have been loving it. https://whirlaudio.com/WhirlWind.html
I too had a CI580 that I used for a long time and unlike others they worked properly with Roon until a firmware update broke them a year ago. I was also using them with 10 CI720s that work flawlessly. I finally replaced the CI580 with 2 Bluesound Nodes (I was only using 2 of the zones). For whatever reason, NAD seems to have abandoned fixing the CI580 which is a shame and is terrible customer support. But I wouldn’t put all of their products in the same bucket - their CI720s are excellent units.
Craig, just looked at the info on the CI720 on the NAD website and there is no mention of Roon anywhere. It may work today, but I don’t think there is any guarantee that they will continue to support and if it breaks, unlikely they will fix it.
All I can say is buyer beware. With no mention of Roon other than this on the website, in the marketing materials, in the user manual, or on popular sites like Crutchfield, I wouldn’t depend on this one obscure, mis-spelled (no cap) entry that NAD has any sort of commitment to continue to test and certify their new firmware releases with Roon. It may be working today but no guarantee that it will be working after their next release and certainly they will have no interest in fixing it if it doesn’t work.
I don’t agree. But of course you’re entitled to your opinion as am I. What I do believe is that if you want to use one of NADs products (or any product from any manufacturer for that matter), you should buy based on what it does today not on any future promise. Anybody that buys based on future product promises is often screwed. My NAD CI720s work fabulous today. Will Roon continue to work with them forever, who knows, but that statement applies to any manufacturer’s products, not just NAD.
My point exactly. Does it work? The fact that you have to dig that deep to find a reference to Roon merely means someone missed deleting it from the manual because they’ve removed all references to Roon everywhere else, and it’s already been established that the CI580 doesn’t work with Roon, so what is in the manual kind of doesn’t matter. Action speaks louder than words.
Please reread my posts. As a former NAD customer who has written off a CI580, the last thing I’d be doing is to trying to defend the company. My post was in response to Craig who is advocating for the CI720 which he says is still working well with Roon. My only point is that NAD is pretty quiet about the support of Roon for the CI720 and therefore I wouldn’t count on Roon continuing to work, even if it works today.
Don’t tell me, tell NAD. If you want to wait around another couple years to see if they ever fix it because of what the manual says, be my guest. I’ve moved on and have a working whole house system again.
