Roon Essentials wil not accept my TIDAL credentials

Support
1

Started up RoonEssentals with my Elac Discovery. My TIDAL playlists were gone. In services my TIDAL subscription said ’ Not configured’. Trying to log in gives back ’ Bad user name or password’ but logging into TIDAL on a desktop works just fine. What could be wrong?

System:
Mac Pro (Late 2013)
3 GHz 8-Core Intel Xeon E5
32 GB 1866 MHz DDR3
MacOS High Sierra: version 10.13.6 (17G65)

Version:
Core : Elac Discovery DS-S101-G
Roon Essentials version 1.3 (build 40) Stable (32 bit)
Firmware version 1.3 (build 28) stable)

Version on the mac is
Roon Essentials version 1.3 (build 40) Stable (64 bit)

2

Roon Labs didn’t write Roon Essentials, did they? Maybe Tidal integration is not part of that software?

4

Roon Essentals is part of the device Elac Discovery DS-S101-G. When buying a Discovery you get a Roon Essential discription for the duration of the lifespan of the device.

5

No, I understand, but I think Roon Labs didn’t write it and isn’t responsible for it.

It seems that Elac, who, I would assume, either wrote or contracted out the software, didn’t include a Tidal interface.

Dunno, just my 2 cents. I’ll tag @support for you, that way you’ll get a professional reply.:grinning:

6

Thanx for helping out! Hopefully the have a sollution (it’s a strange problem)

7

Have you tried rebooting your Discovery server? Seems that that might help…

1 Like
8

reset the device and it offered to update. Did that (twice). Now it can’t find the core (device) anymore in the network. (I’am trying to fix that…)

9

Finally succes! Thanks for all your support!

10

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