Roon freezes and fails to play specific track on albums from Qobuz (ref#VG6RB0)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Songs on album will not play. When listening to an album, which is occurring often recently (did not have this issue in previous years when using Roon).

Roon will freeze up and not play the next track. (I can get the track to play on Qobuz (via Qobuz Connect) which is the music service I use for Roon; however, it will not play on Roon.

Example: Genesis album “Trick of the Tail” the album will play all the tracks in order until the song “Ripples” at which point Roon will not play the track.

The animated symbol (usually twinkles like a star) at the bottom left of the song page does not animate, or twinkle.

Tell us about your home network

· Cambridge Audio EVO150 and Edge NQ, connected via Ethernet to Toom Nucleus.

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Hi @stf4me,

Thanks for reaching out.

We’re aware of the issue you’re experiencing, and our development team is currently reviewing it.

Unfortunately, there’s no workaround available at the moment, as the issue is on our side.

Please stay tuned for updates, and thank you for your understanding.

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The main thread

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I’m having the exact same issue you describe. In my case it’s using an older Nucleus connected via ethernet to an Orbi satellite and running into a dcs Bartok, and overall with a relatively small library. I’m mostly adding m two cents here in hopes that I’ll get notified if anything changes.

AI searches had been coming up with “You need a new server, I see this kind of information a lot that older Nucleus’ slow down and start getting stuck.” Really glad I found this thread.

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Just to add a me too with this issue. This just recently started so why can’t whatever was changed be changed back. This is really annoying…

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It’s been getting worse for me in the past week. I just had 3 songs in a row from a roon generated playlist refuse to play.

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Me too, random tracks not playing from a Qobuz album. Affects both my muso2 and nd5xs2. Does not happen when streaming Qobuz natively, or on local server albums.

Typically 1 or 2 tracks on an album, only workaround seems to be to play the next track.

All network devices ethernet cabled, and full fibre to the house.

Has only occurred in the last couple of months.

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Interestingly the issue seems to have gone away since I cancelled my NUGS trial.

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That’s long before Nugs became available (which was a month ago). I’d probably just a coincidence.

If you experienced the issue for a couple of months, it’s probably also not the known current Qobuz issue (as likely a few posts above) because this also started 3 or 4 weeks ago, or so.

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I can’t remember when it started precisely,but I do know I haven’t had any instances since I cancelled the Nugs trial.

Quite possibly unrelated,but I don’t believe anyone has reported the issue has been fixed yet,with a cause.

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Correct, there was no fix confirmation, this is the latest:

Though due to CDN issues, it’s possible that the failing tracks keep changing or different servers behave differently, depending on what is going on in the CDN. (E.g., I haven’t had a single failure - in Germany - ever since this issue started).

So it’s possible that you have started to receive correct responses from Qobuz for whatever reason, even in case it’s still ongoing for others.

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