Pretty self explanatory. Roon deleted all of my custom zones, and now I have to re-create all of them…and as I have several, this is not making me very happy. What would cause this and how do I prevent it from happening in the future? I have Roon treating a MacBook Pro as a server (a new Macbook pro,) severa DACs and 5 devices running Roon Arc and Roon Remote (3 Apple 2 Android) as well as a second Macbook Pro as a dedicated endpoint. This was annoying enough for me to consider just going back to Tidal connect and dumping Roon for this and Plex server.
Roon itself just does not delete zones.
If everything has disappeared it’s more likely to be a network issue preventing the Roon server from seeing any zones.
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It’s not a network issue. Only Roon is having a problem. And some of the “zones” are locally connected.
Are only the zones disappeared or the actual devices in Settings > Audio as well?
The network use of Roon and other devices differs and a problem can affect one but not the other.
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The actual devices have disappeared in Settings > Audio as well as the zones…it’s as if it was never configured.
I have not known Roon to remove zones, as far as i am aware Roon does not have the capability to autonomously delete anything.
Have you shut everything down and re-started from the router onwards?
However from your response, i am concerned that your assurance that it is not your network may be premature.
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OK, so the zones are just a result and the real problem may be that the devices can’t be found.
However…
If it’s never configured, then Roon would (should) still see the devices. So I’m confused - are the devices listed in Settings > Audio or not?
They are not listed in Settings > Audio. Gone. I just tested all network connections and restarted everything. It’s all blank slate from a settings standpoint. The only thing still there is my library. This seems to have happened after some sort of auto software update.
They exist now as I am adding them back and Roon can see them. As I said, they were deleted somehow and have to all be re-added. Once re-added they can be seen.
I don’t understand this either. The devices are or should be auto-discovered. I’ve never heard of a way of adding them manually.
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I think I’m using the wrong “Roon” nomenclature here. No zones can be selected. All configurations are gone. For the ones it can see, I have to re-configure ALL of the settings. All settings are gone. It can see them but as they exist as just things it can see, and have not been configured or assigned. The main Roon server can only output audio to “System” until I go through and re-configure everything. All I can say, and this conversation is starting to confirm this, is that it may be more trouble than it’s worth at this point.
Please tell us more about your Roon Server machine (OS, setup, new or old installation,…).
Also before you put too much time into this, what happens if you reboot your Roon Server machine after adding some of the zones back? Do they persist or are they gone again? Did you see any other strange behavior from Roon in other places?
From the description it sounds like Roon (RAATServer to be precise) lost its configuration data. Without further clarification about the setup and circumstances I see the following possible reasons for this:
- the storage device is dying
- access rights/permissions have changed for some reason (access denied for Roon)
- third-party software blocks access to files/directories (quarantine, …)
- Roon is installed on a read-only file system/partition/OS or the configuration has change to read-only recently
That are the potential reasons that come to my mind right now. There are likely more. I fear the troubleshooting has to be done by the OP as it is his system and as others already pointed out – Roon is not designed to ever loose/delete zones on its own. As also got already pointed out, restoring a backup should also restore the zone information given everything is alright with storage which seems unlikely as by the reported issue. The OP may have to troubleshoot and correct the issue first for being able to successfully restore a backup.
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Thanks for the input. Roon is installed on a 2024 MacBook Pro with a 1TB Drive. It’s brand new, so hardware failure is highly unlikely and Roon is the only thing having an issue. The RAATServer losing config data is the likely cause but the real question is WHY. I did restart after testing a reconfig on the two primary zones and they stayed. No changes have been made to the network or the Server laptop so I don’t get it. I added a Zone on an Android device last week but it worked fine afterwards. No software has been added to the Mac and no updates have been done. I did restart it once as a matter of course (I do so every few weeks) but that’s it. Very odd. I’m going to leave it running with the two zones for a couple of days and see if it does it again before restoring from backup so I don’t lose the backup config too.
I’ve moved the thread to Support, maybe Roon staff can shed light
Hello @sean.belliveau ,
Can you please use these instructions to access your RoonServer + Roon logs from the affected PC, upload a set to the below link and let us know once uploaded? Thanks!
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
I won’t be able to for a couple of days due to work but I will at some point this week when I get time. Thanks for the information.
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We’ll be on standby for your results @sean.belliveau 
A post was split to a new topic: Zones disappearing intermittently
In my case they had to be manually restored. I’m not sure why…it makes little sense. When I get back to the computer in a couple of days I’ll upload the log as they requested.
Thanks for the update @sean.belliveau , please let us know once logs are uploaded and we can pick this back up.
I had a zone completely disappear due to a vpn configuration. Turned off the vpn and it came back. Then I added the zone, turned the vpn back on and Roon continued to work with the zone intact.