After reading my iMac’s HDD and the 4 TB hard drive attached to my iMac which totaled to well over 200,000 tracks, suddenly Roon has stopped reading and monitoring these hard drives and my track count has fallen to around 150,000. I have attached a screen shot. Could you please guide me on how I can get Roon to once again index the tracks on these two hard drives on my network? Thanks. Malcolm Gomes
Hi @dylan, Should I reboot my Nucleus+ via the on/off switch at the back of the unit or through the Roon software. If it is the latter please guide me on how to navigate to the page where I can reboot the Nucleus+.
The best way is to use the Nucleus Web Administration Interface. That link will walk you through how to access the interface. Once there, you’ll see a power icon in the upper-right corner that will allow you to reboot.
First, apologies for the delay here. I met with the technical team to evaluate their analysis of the diagnostics report. What they’re finding is that Roon is unable to resolve the name of the Mac share, and so it is unable to connect. Since nothing changed in your setup, it’s hard to say exactly why this might have happened. Typically it would happen due to settings being changed on the Mac, something changing on the network, or possibly even an update to the OS that changes things.
Moving forward, here’s what we’d like to do:
First, let’s find the IP address of your Mac and try to add it to Roon that way. You can find the IP address by doing the following:
Open System Preferences. (Either click the cogs icon in your dock, or hit the Apple logo drop-down menu at the top left of your screen, and then select System Preferences.)
Click Network (under the Internet & Wireless section).
Highlight the option in the left-hand bar that has a green dot, then check the information that appears in the pane on the right. It should say Connected at the top; in the smaller text underneath it will tell you what your internal IP address is.
Hi @dylan, How do I navigate to the screen where I can replace the imacs-iMac.local, with the IP address? I have attached the screen shot where I can view the imacs-iMac.local but it does not give me the option to replace it with the IP address.
Hi @dylan, when I hit browse, I get to the screen as per the screen shot I have attached and on that screen, it does not allow me to select anything else other than the 8TB hard drive. Could you please advice? Thanks.
Hi @Malcolm_Gomes — From here you can choose Add Network Share which lets you enter in the new path for this watched folder — It’ll be the same process that you followed before, but you’ll just replace the computer name with the IP address.