Roon iPhone app crashes

Support
1

Core Machine (Operating system/System info/Roon build number)
I have the latest version.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Roon keeps crashing when I am scrolling. It might crash if I don’t scroll, too, but I haven’t tried it.

2

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

4

Hi @Andrew_Stein,

So we can better assist you, would you kindly verify the following:

  • What version of iOS are you running?
  • What model of iPhone?
  • How long does it take before the app crashes?
  • Has this always occurred or is this something that happened recently?

Thanks!

5

Hi. I have an iPhone 11 Pro Max with iOS 13.5.1. The crashes started within around the last week. They start within around ten to twenty seconds of when I begin using the app. Thank you.

6

Hello @Andrew_Stein, and thanks for the info! Could you please provide some details on your network setup and also try reinstalling on that remote to see if that helps? Thanks!

7

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