I’ve moved this to your own topic, so that support will better see it. Can you please provide the basic information for support following these guidelines: I'm having a problem with Roon -- how do I report it? - #5 by RoonFAQ
Relevant Info Provided:
Describe The Issue
- What’s not working
- How often the issue occurs
This could be “every time I start the app”, or “every time I click a certain button”,etc.
If you’re having a crash or an issue that happens sporadically, it’s helpful if you can let us know an approximate time for when it last happened.
Describe Your Setup
It’s important that you include all relevant setup information so our team can get a clear understanding of the issue.
Your post should include:
- Details on your Core machine (OS, Hardware specs)
- Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
- Audio devices in use
- Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)
Including these details in your first post helps us resolve your issues faster.