Roon just shuts down after 10-15 minutes

Support
1

I have the same issue - Just updated Roon and now Roon just shuts down after 10-15 minutes.
Never experienced this issue with Roon before.
Don’t really now where to go with this.
Rebooted laptop and logged back in -back issue remains.
Any recommendations?

2

Hi,

The Roon @support team prefer one topic per customer’s issue… so they are able to track it and focus on each individual problem. hence I split out your topic.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup and the nature of the issue using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they have a clear understanding of how your devices are connected.

3

My setup is as follows
Router RJ45 cat8 importing into audiophile network switch exporting via RJ45 cat8 into
Acer Swift 5 3500U Processor OC 3.3 Ghz - Exclusively acting as ROON core + HQPlayer +AO
OS Windows Server 2019 Essentials - Stable
Output via audiophile USB to SMSL M500 DAC
XLR balanced out to ELAC Navis active speakers

5

I believe the shut down of ROON is associated with the auto display shutdown

6

Are you sure that you have your HQPlayer license key installed? If you don’t, HQPlayer will stop working.

1 Like
7

I have progressed attempts to rectify this issue.
What I have established is that if laptop display does not shut down then there is no issue.
But once a time of say 10 minutes -Then after the time has elapsed and the display closes -ROON shuts down also.
This was not happening with previous versions of ROON .
Any thoughts from support?

8

Sorry, just for clarification, you’re using Windows Server 2019 Essentials on your laptop?

9

Hi Geoff -Yes that is correct

10

Hmm, well it’s likely to be a Windows power/display setting that needs adjusting, perhaps it’s been triggered by some change in Roon.

However, given that you are running a server OS on your laptop, you could try using Roon Server as your Core, and just use the original (all-in-one) Roon as your Control, i.e. the user interface component.

Roon Server does not have the Control component - so it doesn’t care whether the display is active or not.

1 Like
11

Hi Geoff
That seems to have cured the problem -I installed ROON SERVER and now running headless via a tablet.
Thank You

2 Likes
12

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