Roon latency issues

[goldwerger (Eyal)]

Hi there,
Since the recent build 1480 update, I’m noting poor resposne from my Roon server (Nucleus+) from all end point controls (PC, iPhone etc). Rebooting hasn’t sold this. There is just a big lag in getting any song to play (can take 10-20 seconds) or just to respond to interface controls.
What’s going on and is this known? what should I do to get back to normal use?
thanks

@metadata_support

[RJ_V]

Same problem over here!

[tripleCrotchet (Tony)]

Have you noticed your play queue ballooning in size? This is a known bug introduced into the last production release. My play queue has ballooned to 27,000 tracks. I cannot confirm if it is related to response issues but I also get those as well and they started at the same time as the queue issue. Unfortunately progress on fixing the release 1480 issues is being tracked in an Early Access rather than a Production thread so many Production users will not be aware of the status:

[Ticket in] B1478 (and before) Queue gets messed up on restart, old history items get interleaved that were NOT in queue

I have the same problem, non early release (current build 1480) and there are no threads about the problem except here. I feel like I’m going crazy— current version of Roon is nearly unusable. I wish it was possible to roll back updates!

[RJ_V]

There is a new update and it seems that the lag problem is solved.

[daniel]

Hello @goldwerger,

Thanks for reaching out with your message! For us to be able to better assist you, can we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link? Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type. Thank you!

https://account.roon.app/en/contact/new-ts-request

[goldwerger (Eyal)]

Haven’t experienced that, but will keep an eye out for this - thank you!

[goldwerger (Eyal)]

I see that. installing now, crossing fingers this will resolve - thank you!

[RJ_V]

Mmm, I am not satisfied. There is indeed some improvement but the lagging stays when starting a new track. It takes several seconds before I hear any music and even worse I miss the first few notes of a track. Very, very frustrating, especially with classical music.
It seems a to happen when using an Airplay speaker. I use a Devialet Dione wired and an Apple homepod wireless. Both have the same problem.
When using my iPad or iPhone as a device to listen to Roon. Everything is fine. No lagging whatsoever.

[benjamin]

Hi @RJ_V,

Please use our Support typeform to create your own thread, thank you!

@goldwerger let us know your results - thanks for taking the time to share your report!