Roon makes Windows 11 bluescreens / crashes

Roon Core Machine

Roon Server on Intel NUC (Rock)

Windows Pro on XPS 15 laptop with
Intel(R) Core™ i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
32Gb RAM
Intel(R) UHD Graphics 630 and NVIDIA GeForce GTX 1050 Ti with Max-Q Design

Roon is installed on this laptop as a frontend to play music on several endpoints. Roon gives bluescreens on this laptop after some time of usage.

Networking Gear & Setup Details

Laptop is on Wifi, but endpoints and Rock are wired. Wifi is Orbi.

Connected Audio Devices

Several end points Oppo, Moon, BluOS

Number of Tracks in Library

22000 tracks

Description of Issue

When I use Roon (remote for ROCK) on Windows 11 it crashes Windows (with a bluescreen) after some time. This is going on for some time already. I have done a clean install of Windows 11 and it still happens. So it is Roon to blame I think. Using latest patches / software.
Can you please look into this.

I also use Roon as Core and endpoint on a Fanless W11pro PC.
Also i use special software to optimize everything: Fidelizer Pro

Plays perfect in wifi mode…


Isn’t it nice of you if I try to indicate that there are people who have no problems at all with Roon on a W11 PC. Have fun listening!

Fellow user here…

Try to verbalize your complete PC specs, please.

As a data point, I’ve no such problems on standard WIN 11 and WIN 10 installs without any tweakery (find my machine specs in my profile).

1 Like

Good point, yes of course I can share specs of the PC.

I am using ROCK for the distribution part on an Intel NUC.
On the laptop Roon is installed as a frontend to play music on other endpoints.

It is a Dell laptop XPS15 with 1TB SSD
|OS Name|Microsoft Windows 11 Pro|
|Version|10.0.22621 Build 22621|
|System Manufacturer|Dell Inc.|
|System Model|XPS 15 9570|
|System Type|x64-based PC|
|Processor|Intel(R) Core™ i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)|
|BIOS Version/Date|Dell Inc. 1.27.0, 12-8-2022|
|SMBIOS Version|3.1|
|Installed Physical Memory (RAM)|32,0 GB|
|Virtualisation-based security|Running|

What graphics hardware/software drivers does your laptop have? is it Intel, or does it have Nvidia or AMD hardware? Thanks.

It uses an
Intel(R) UHD Graphics 630 and NVIDIA GeForce GTX 1050 Ti with Max-Q Design

Oh I am not alone.

Roon keeps freezing and crashing on Windows (mostly when resuming from minimized) [Partially Solved] - Support - Roon Labs Community

You say that you are experiencing bluescreens - which is not the same as Roon crashing?

1 Like

That’s correct. My W11 laptop is rebooted / crashes all the way.

Blue Screens are hardware related. It is either the hardware itself or a bad (corrupted) driver.

It seems you have a Dell laptop.

Reboot the laptop and when the Dell logo appears hit the function key F12.

This will bring up a screen where you can select Diagnostics. Perform a full diagnostics.


1 Like

I don’t have any hardware of driver issues on this laptop. Sorry.

As Geoff has stated

The first Windows blue screen of death appeared in Windows NT 3.1, the first version of the Windows NT family, released in 1993 and all Windows operating systems released afterwards. In its first iteration, the error screens started with *** STOP:, hence it became known as a “stop error.”

BSoDs can be caused by poorly written device drivers or malfunctioning hardware, such as faulty memory, power supply issues, overheating of components, or hardware running beyond its specification limits.

Hope this helps.


1 Like

Hi @Olaf_Jungen,

Are you still having issues?

As others have indicated, a BSOD or blue screen of death (as us IT folk affectionately call it) is an issue with a driver or piece of hardware. Can you please try using Dell’s support assist tool to ensure that all of your drivers are up to date? A dell XPS of recent lineage also has several BIOS updates.

  1. Windows key
  2. Type support and the SupportAssist application should show up. Please note, it may require updating right away to work properly.

If you do not have support assist installed, here is the link to the downloader.

When doing these things, please be sure to keep your laptop plugged in and powered on throughout the updating process. I have horror stories in this area! I am a former Tier III Dell Support Technician, owner of a Dell XPS laptop, and have experienced issues with my drivers outside of Roon many times.

@MikeD’s suggestion of diagnostics is another great idea (Love the name Mike, RIP MCA).

It looks like everyone is trying to help and now I’m here to lend a hand too. Please try the suggestions and let me know how things are going. I’ll be happy to assist!


1 Like

Yes I am still having issues, but I will wait for a solution for the other Roon crash issue. It is Roon which is crashing and once in a while it makes my laptop crash, but not always. If Roon crashes I have to reboot to get it working again. If not I get a small screen with an error message from Windows. If it happens I can share the error message?

Laptop is perfectly fine concerning hardware and drivers. I am an IT specialist, so do know what I am talking about

I do have issues with the Android app which I hope you can look into. I have posted another post for this issue with Android.


Hi @Olaf_Jungen,

Please do share this crash report in its entirety here. If you need to make it into a doc and share it that way, that will work too.

Also, I cannot emphasize how important the support assist updates are. I know you’re solid in your background but this is super important when it comes to the standard Realtek audio drivers and some of the odd ways Dell systems can work.


Thank you for the prompt reply. I am using Dell updates and software, drivers, bios, etc. are actual with the latest version.

I run Roon in a window on my Dell until Roon can solve this issue. Never minimize the window.

1 Like

Thank you for the advice and I am trying, but once in a while I forget :slight_smile:

1 Like