Windows Pro on XPS 15 laptop with
Intel(R) Core™ i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
32Gb RAM
1TB SSD
Intel(R) UHD Graphics 630 and NVIDIA GeForce GTX 1050 Ti with Max-Q Design
Roon is installed on this laptop as a frontend to play music on several endpoints. Roon gives bluescreens on this laptop after some time of usage.
Networking Gear & Setup Details
Laptop is on Wifi, but endpoints and Rock are wired. Wifi is Orbi.
Connected Audio Devices
Several end points Oppo, Moon, BluOS
Number of Tracks in Library
22000 tracks
Description of Issue
When I use Roon (remote for ROCK) on Windows 11 it crashes Windows (with a bluescreen) after some time. This is going on for some time already. I have done a clean install of Windows 11 and it still happens. So it is Roon to blame I think. Using latest patches / software.
Can you please look into this.
The first Windows blue screen of death appeared in Windows NT 3.1, the first version of the Windows NT family, released in 1993 and all Windows operating systems released afterwards. In its first iteration, the error screens started with *** STOP:, hence it became known as a “stop error.”
BSoDs can be caused by poorly written device drivers or malfunctioning hardware, such as faulty memory, power supply issues, overheating of components, or hardware running beyond its specification limits.
As others have indicated, a BSOD or blue screen of death (as us IT folk affectionately call it) is an issue with a driver or piece of hardware. Can you please try using Dell’s support assist tool to ensure that all of your drivers are up to date? A dell XPS of recent lineage also has several BIOS updates.
Windows key
Type support and the SupportAssist application should show up. Please note, it may require updating right away to work properly.
If you do not have support assist installed, here is the link to the downloader.
When doing these things, please be sure to keep your laptop plugged in and powered on throughout the updating process. I have horror stories in this area! I am a former Tier III Dell Support Technician, owner of a Dell XPS laptop, and have experienced issues with my drivers outside of Roon many times.
@MikeD’s suggestion of diagnostics is another great idea (Love the name Mike, RIP MCA).
It looks like everyone is trying to help and now I’m here to lend a hand too. Please try the suggestions and let me know how things are going. I’ll be happy to assist!
Hi,
Yes I am still having issues, but I will wait for a solution for the other Roon crash issue. It is Roon which is crashing and once in a while it makes my laptop crash, but not always. If Roon crashes I have to reboot to get it working again. If not I get a small screen with an error message from Windows. If it happens I can share the error message?
Laptop is perfectly fine concerning hardware and drivers. I am an IT specialist, so do know what I am talking about
I do have issues with the Android app which I hope you can look into. I have posted another post for this issue with Android.
Please do share this crash report in its entirety here. If you need to make it into a doc and share it that way, that will work too.
Also, I cannot emphasize how important the support assist updates are. I know you’re solid in your background but this is super important when it comes to the standard Realtek audio drivers and some of the odd ways Dell systems can work.
