ROON not playing selected music. Error message: "Playing "artist" Undone" (initial German error message "Playing XXX Rückgängig")

[noris]

Hi @Thomas_Kuhnel,

For the Devialet switch, there should only be two cables connected, one from the router which goes to the WAN or LAN1 port and one to the Devialet which is connected in any of LAN2 - LAN4. I am not sure what you have connected on LAN2-LAN4 at the present time, but I would suggest connecting those back to the router or the other place you had these connected to before.

[Thomas_Kuhnel (Thomas Kühnel)]

Hi Noris, that’s exactly what I had done.

[noris]

Hi @Thomas_Kuhnel,

Are you certain that this is a 100Mb/s switch and not a gigabit switch? Have you tried WiFi on the Devialet as I suggested earlier in the thread as well?

@noris

Did you by any chance see this documentation from Devialet? I’m seeing instructions listed in it that discuss how to configure the DAC for WiFi:

Devialet Help Center

What is Devialet Air®?

Devialet Air®, which stands for Asynchronous Intelligent Route, is a technology invented by Devialet. Purpose of this technology is for Expert and Expert Pro product’s customer to play their own li…

[Thomas_Kuhnel (Thomas Kühnel)]

Hi Noris,
Yes, it is a 100Mb/s switch.
I wasn´t able to get WiFi enabled on my Devialet.

[noris]

@Thomas_Kuhnel - Have you tried rebooting the Core + Devialet + Networking Gear after installing the switch? We haven’t been able to reproduce this behavior in-house and the 100Mbps switch idea was suggested by other Community members. While we have heard anecdotally that it will help, the real fix here would need to come from Devialet’s side.

[Thomas_Kuhnel (Thomas Kühnel)]

Hi Noris,

That´s what Devialet support did send me:

" Thomas (Devialet)

Feb 14, 12:37 CET

Hello,

I’m afraid I won’t be able to help you with the screen grab you’ve sent me as I’m not able to read or speak German.

The only devices we have with ROON in house are Apple computers so the WASAPI and event driven mode are not available settings.

What I’ve been assured of, is that the error message is linked to the software/hardware of the Roon CORE and not the player.

Could you try getting in touch with ROON’s support to get a correct procedure to solve this issue.

In the meantime I encourage you to try plugging the PC directly in USB to the Expert Pro and see if the issue still exists.

Best regards

Thomas | Customer service & support Devialet"

[noris]

Hi @Thomas_Kuhnel,

Apologies for the delay in getting back to you here, I have been discussing your case with the support team as how to best proceed here.

As for next steps, we believe it would be useful to compare the behavior on two different zones. Can I please ask that you:

1. Update your Roon Core and Remotes to the newest build (build 521)

2. Have the Devialet plugged into the 100Mbps switch and let me know the exact local time + date + track this behavior occurs.

3. Try playing back for an extended amount of time to your System Output zone (a day or two) and let me know if you experience any issues when playing back to that zone? If you do - please note the exact local time + date + track of the problematic behavior.

Once we have the above information, I’ll go ahead and re-enable diagnostics mode and we can compare the two zones to see how they performed and if this issue is affecting the Devialet in a different way than the System Output zone.

Thanks!

[Thomas_Kuhnel (Thomas Kühnel)]

Hi Noris,

Thanks for your message.I won´t be able to check on this until early March. I´ll provide you with an update, once available. Kind regards,
thomas