Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· Qobuz
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· Around 17:30 I guess. I didn’t notice the time, I was busy and found out the music had stopped.
What are the make and model of the affected audio device(s) and the connection type?
· Cambridge cxn100 with gigabit ethernet connection to router.
Describe the issue
Roon is very, very slow lately. Several times playback stops in the middle of a song. It then takes forever to load and continue playing. I followed the advise to logout of qobuz, now I cannot log in again. I started this report because playback stopped altogether. Playing back from qobuz directly is immediate.
Describe your network setup
Fritzbox 7590, Gigabit internet, ethernet. Connection to intel nuc with roon rock. Etehrnet connection to cambridge audio cxn100 streamer and jbl authentics 300 wifi connected to an ipad and iphone to
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
At this moment music is playing, but when I try to view items in the library it seems to take forever.
At 13:17 I tried to view the Qobuz albums from the side panel. Nothing happened.
In the album view tried a focus a few minutes before, that finally worked, but took a long time.
I contacted Qobuz earlier today. They informed me that they are busy moving their stuff to cloud servers, which may be the cause of connection problems. The whole process could take a few months (!) to finish. Not all areas are affected equally and at the same time. Possibly this added to the problems I’m experiencing.
Thank you for providing those specific timestamps and the update regarding your conversation with Qobuz.
The information you shared aligns perfectly with what our engineering team has been investigating. As you suspected, the slowness and the “white screen” delays you’re seeing are tied to how Roon is currently communicating with the Qobuz infrastructure during their ongoing server transitions.
In your logs, we can see the system successfully establishing a connection, but the data stream is being interrupted or returning empty payloads, causing Roon to “hang” while it waits for a response. This explains why the interface feels sluggish and why tracks sometimes fail to start or load metadata.
The good news is that we now have sufficient diagnostic data from your account and several others to work on a resolution. Our R&D team is actively developing optimizations to make Roon’s connection to the Qobuz CDN more resilient during this period.
At this stage, we don’t need any further logs or timestamps from you. We are working on a fix, and the best way to track our progress is to keep an eye on our Roon Software Discussion > Software Release Notes
Hi Vadim, thanks for the reply. At least it’s good to know where the problem started, and it’s not in my or Roon’s system. For the time being I disabled Qobuz in Roon. Using Roon strictly with local files at least brings back the responsiveness. Connecting directly to Qobuz through Qobuz connect works like a dream.
I completely understand disabling Qobuz for now to get that snappy responsiveness back with your local library. Using Qobuz Connect directly is a great workaround in the meantime!
I did want to mention one quick detail, just in case you prefer keeping everything centralized inside Roon: the issue doesn’t actually break all of Qobuz. It only affects specific tracks depending on which regional server they are being pulled from at that exact moment.
If you want to re-enable Qobuz in Roon, you absolutely can! The main inconvenience is that if you happen to hit one of those affected tracks and the system hangs, you will just need to manually press “Next Track” to skip past it and resume normal playback.
Whether you choose to stick to local files for now or re-enable Qobuz and skip the stuck tracks, we hope to have this smoothed out for you soon.
I reenabled Qobuz again. The thing is that the problems caused by its slowness affect the whole roon experience. It slows down everything. Even local albums take forever to open or play. Trying to forward a stalled song makes Qobuz skip large parts of an album, when it finally decides to respond.
It’s not all bad, there are moments that suddenly everything works like it’s supposed to. Snappy, responsive. Not for long unfortunately.
Thanks for the reply @ErickL, we also wanted to share the current tracking thread for this issue, where we’ll post any updates as things progress:
Feel free to tag thread to ‘watching’ at the bottom if you’d like to receive updates outside of when the fix is released to our Software Release notes. Thank you!
