Roon playing DXD [Ticket Open] [Work Around]

Did you do a re-scan of your library? If that didn’t work then try moving the file out of your watched folder and then back in.

Are the files on an external drive or NAS? If so try setting up a watched folder on the C: drive and drop the file in there and see what happens.

Yes I did a rescan. The Library is on a QNAP NAS. I did also moving out the file and moving in. All without success. But there is another strange fact: the same album is also stored as a DSD256 file - NativeDSD gives you the possibility to dwonload diverse versions of an album - . The first track is 6.713.618 kB and is playing without any problems

Strange indeed! Probably best to flag @support here to have them look into it further.

Shot in the dark. Is the file multichannel? Roon does not pick up multichannel currently.

No it is stereoDXD and for the information: the second track from the album is playing flawless

Hi Bert,

What format are the files? There was a similar problem in this thread:

Cheers, Greg

It is a DXD 24/352 file

Bert, DXD is an audio format, per se, not a file format. There is no such thing as a DXD file. Greg wants to know what file format/container holds the DXD audio in this case. WAV, AIFF, FLAC?

AJ

Sorry, it is a flac file.

@boling ----- Thank you for the feedback. Are you able to PM me a dropbox link with a copy of the file in question so we can test in house? Let me know and we’ll have a look for you :slight_smile:

-Eric

I forwarded your question to Jonas from NativeDSD. I Presume he will contact you. Thank you in advance

I have the same issue with these two tracks - one shows up and the other doesn’t. I’m on Mac OS X Sierra. Would love to see any info that comes back on this one.

J

@boling @Eric link to track. it expires so pls download it soon. Thanks for looking into this guys.

Hi @Jonas_Sacks ----- Confirming that I have received the content! Once I have had an opportunity to test the content, I will report back with my thoughts/findings.

-Eric

Hi @Jonas_Sacks and @boling ---- Please be advised that I tested the content and am able to reproduce the same behavior in house. This issue has been placed into a ticket which is being tracked by our developers. Once they have had chance to investigate I will follow back up with their thoughts/feedback. We greatly appreciate the patience. Many thanks!

-Eric

Is there some new information on this issue?

Flagging @mike and @brian

I just upgraded to 1.3 and was hoping that the new version would fix this problem, but that’s not been the case. Track 1, “In C”, is still missing and only track 2 is showing-up. Same behavior as 1.2, in short.

Did a fix not make it into this release?

Hi @John_Lambert ----- Thank you for chiming in here to share your feedback and my apologies for the continued troubles. I wanted to reach out to you because we currently have a ticket open that is with our developers, who are looking into this issue. As soon as they have some feedback for me, I will be sure to update this thread with any information shared. We appreciate your patience while we conduct this investigation.

-Eric

Hi Eric - any updates? None of the recent updates have fixed the problem so just wanted to check-in and see how this one is progressing. Thanks, J.