Roon + Qobuz issues on ISP-provided networking gear

Anecdotally, I have found Roon/Qobuz to be more sensitive to network problems than any other combo. I had both Qobuz and Tidal and when I encountered some network issues after an internet upgrade, tidal worked fine via Roon, while Qobuz was unusable. (Actually, qobuz so reliably failed that it made it easier to find the issue, in the end!)

It took a day or two of tinkering to resolve the issue, with the help of my ISP. I have a background in network engineering, but the actual fix just came down to trying all the various combinations of how things could be plugged together until the issue was isolated.

Since getting that issue resolved Roon/Qobuz has been rock solid.

I have Qobuz but not Tidal. Doing some network monitoring, I found that the Roon core can burst to > 800Mbps when downloading the next track from Qobuz. In my case, this is over a wired Ubiquiti router and Motorola cable modem that are totally separate from my WiFi AP. But I can see how an underpowered all-in-one router could easily saturate and start dropping packets between the core and the Roon endpoints.

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That is very interesting info. So Roon must buffer a chunk of downloaded music in RAM?

Looks that way. Looking at my core networking graphs, I see a burst each second peaking at 800Mbps, which is just under the download rate I’m paying Xfinity for (other things are going on on my network, anyway, including video streaming that my SO is watching).

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Interesting indeed.
Simply because my network connection is only around 90mbps total.
And the wife watches Netflix and I stream Qobuz hires through Roon at the same time and no dropouts…ever…

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I have had similar problems with Qobuz and Roon on my 2014 MAC Mini. I can stream Apple Music all day no problem. Can’t do that with Qobuz. Can’t seem to get through a complete album without a problem. I can stream complete movies i.e 2 to 3 hours on Netflix. No problem. Another problem i have with Roon is the wifi connection between my IPhone and Roon constantly drops. Gave up using the Iphone. To frustrating. Just run Roon from the MAC Mini. ROON has problems.

That makes sense. A lower ISP data rate may be helpful in that track download will burst to a level (90Mbps in your case) that lower-powered routers can handle. The bad scenario is a very high ISP throughput (1GHz in my case) with a low-powered router that can’t handle that while feeding the endpoints without drops. IOW, sometimes more is less :grimacing: IMHO, Roon should throttle its requests to Qobuz to accommodate mediocre routers: no reason to burst to 800Mbps every second vs. steadily drawing 10Mbps, which is what my graph above shows would be more than enough to stream 96/24 well.

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Activating QoS (preferably fq_codel SQM) in your router might help. You can check your bufferbloat here.

Sorry if I rain on someone’s parade again. Here is the timeline with some interesting insights.

In my new home in Vienna, I used a Nuclues+ with my internet provider’s router and had many issues. These issues were not new to me, but they’ve increased in the last couple of weeks. (There are forum posts from this summer from me addressing the same problems. At this time, I were still living in Munich and had my Nucleus+ and Streamer hard wired with no wifi at all)

When I wrote the initial post in the support channel, the wild crowd (all love) told me that I for sure have network problems, and it can’t be Roon or my Nucleus+. Argument: Because they have no issues.

The Roon support probably thought: Ok, the crowd is doing what they always do. Hijacking the post and telling people that they have no problems with Roon, ergo, my issues must be false.

No help from support.

So I bought a f*cking expensive Netgear router because they all shouted at me: “EVIL internet provider hardware stinks. It can’t work - go spend more money.”

And because there was no other support at this time, I spent more money.

Then I did the hard-wired thing with my new crazy top-notch network hardware. But the problems stayed the same.

And on top, I had cables running through my apartment now.

Better hardware & hard-wired. No positive effect.

To clean up the cable mess, at least, I found a new place for the Nucleus+. I turned the Nucleus+ off and carried it to the living room. Since then, the Nucleus+ did not boot anymore. The Nucleus has died.

To listen to music, I installed a Roon core on my MacBook. It’s connected via wifi to my old internet provider’s router!!!

At the same time, the Roon support chimed in for the very first time.

And they told me:

Oh, you are using a MacBook as Roon Core. That’s bad.

The Roon Core on your MacBook uses wifi. That’s bad.

You are using the standard hardware of your internet provider. That’s bad.

YOU KNOW WHAT? Most of the problems are solved now!

The “That’s bad” setup with my MacBook via wifi on my cheap standard router runs more stable and with far fewer errors than the Nucleus+ on a top-of-the-line Netgear router! I spent 3.5k for Nucleus= plus the new Netgear router. This is hilarious.

What about this? It’s not always the cheap network’s fault. There is some evidence that the Nucules+, the implementation of network functionality in the Roon software, and the need for fancy network equipment are quite overrated.

My take on this:

1. It wasn’t worth the money to buy a Nuclues+
2. It wasn’t worth the money to buy expensive network gear.

SIGNAL vs. NOISE

  1. Guys, stop telling everyone: “Roon is fine; the problem is on your side.”
  2. Guys, stop hijacking support threads. This causes a lack of reaction from the real Roon Support!
  3. Guys, it does not help to tell people that you have no issues.
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Ditto , mine is nominally 20 mbs but normally measures 13-4 at best

I watch Netflix, have Tidal via Roon etc with zero blips

I am forced by my ISP to have a cheapy router for their diagnostics, I feed that to an Archer D9 (to link)

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If you only wanted Support to be invoved, why did you bother posting on an open forum? You could have used the Roon contact form.

People didn’t hijack the thread, they made genuine attempts to help you find a solution. It sounds like the problem lies with the Nucleus hardware, but often problems like this are as the result of a poor network set up.

I’m glad that you’ve got things working. If you’ve only just bought your new router, why not return it? Also, if your Nucleus is faulty, is it covered by warranty?

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@SukieInTheGraveyard

Because if you click the support link in the app, it leads you here! And I’ve posted it into the support section. (it got moved out of support because it became off-topic from hijacking and noise). Also, who knows that there is another hidden help form when the support link in the app leads into a support section in this forum? :man_shrugging:t2:

Glad to hear that!

Can’t say I’m surprised to hear that, but other users may disagree…

Yes, it does. If other users without fancy networking gear have no stability issues even though they, too, have their Core on a Mac and even though they only use Wifi, this suggests that the commonly given advice to get another router and to hard-wire everything is perhaps not as useful as some people think it is…

??
Not for me it does not
??

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When I Google “Roon Support”, it’s the second from top result. Not really hidden.

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Umm, “Roon is fine; the problem WAS on your side.” Like I said, it sounded very much like a hardware problem - yes, it’s a Roon branded appliance, but there’s not much anyone can do remotely about a hardware issue except offer an exchange or repair, like any other dozens of devices we use in our lives and that can break. Send it back. But next time I propose members on the forum don’t even [modded] try to help because this is the thanks we get.

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@AceRimmer Same pattern. You just told me what’s on your side. But it’s not about you. Not about your setup. Not about your network. Not about your hardware. Not about your software. It’s not about your problem or issues. Not at all.


For me, neither the links nor the search links to a contact form. But to a description of how to get help. And this is exactly what I did.

Why should someone google “roon support” when there is a link “support” in the app?

Have you never recognized how many users gave up frustrated in the past because the “we just try to help gang” was undermining their reported issues?

But here are some :bouquet:

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It’s called a work-around. It’s called being solution focused. It’s called whatever you want to call it, but it gets results.

And have you never recognized how many users have benefited from the sharing of good practice?

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I have the same issue as OP George Kuklik. I have used Roon (on a Roon Nucleus) very satisfactorily for a couple of years. My network is all ethernet cabled. Very recently my Quobuz library no longer plays using Roon. I can see the albums but they don’t start playback. If instead I use the Naim App I can play all my Quobuz albums just fine. I have no idea why this issue has arisen but it is very annoying. Roon customer support appears to be non existent.

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This stuff simply dosent work reliably.

And we’re supposed to pay for both? :crazy_face: :crazy_face: :crazy_face:

Dream on.

Haven’t the slightest interest in arcane fixes that work for 5 mins.

We’re paying top $ for this rubbish.