Roon Remote freeze

[Benharry]

Core Machine (Operating system/System info/Roon build number)
SonicTransporter i5, Roon 1.7 build 521.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Lenovo Android 8.1.0 freezing after previously working without issue.
"New releases for you " not showing in overview.

[dylan (Dylan Caudill)]

Hi @Benharry,

Regarding the Android remote freeze, we have the latest update on this here:

Under Investigation --- Android App Freezing and other UI issues (Updated 03/05/2020)

Over the last week our team has continued to work on resolving issues impacting certain older GPUs. Roon is built on a custom UI engine and as we continue to push our graphical capabilities forward, older chipsets may struggle to keep up with the improvements in cases where their drivers are not performing properly. We regularly test with a variety of devices new and old, but some of the recent issues affected devices roughly a decade old, or devices only used by a small fraction of our custome…

@Benharry

" new releases for you " not showing in overview

Is this occurring on other remotes?

[Benharry]

Yes, Asus android tablet. working perfectly on Windows 10 laptop

[dylan (Dylan Caudill)]

Thanks for confirming, @Benharry. As mentioned in the linked post above, our team is working to resolve this as soon as possible and we’ll be sure to update you when more information is available.

[Benharry]

great! thank you

[Benharry]

Roon remote now working on Asus Android Tablet [ Asus POOC ] ANDROID 7.0

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs