Roon remote not working on a Samsung Galaxy A - Android 8.1.0

Support
1

Core Machine (Operating system/System info/Roon build number)
ROCK - latest software build.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
The Android device used to work fine as a remote, last week it wouldn’t open. The problem seemed to go away but now it has returned.

Roon tries to open but just shuts down, I have re-installed the software several times.

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Details of the tablet would help.

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You have a massive problem with Android tablets. When is this fix coming?
Dylan has documented that you are working on it. Been several days now.

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I’m a user like yourself. Difficult to fix the unknown though.

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Hi Ged

Agree some more info might be useful

it’s a Samsung Galaxy A

Android version 8.1.0

I knew there had been a problem but I thought it had been fixed

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Hi @Ken_Talbot,

Our team is hard at work on this issue and we have our most recent update here:

We’ll be sure to update everyone further ASAP once more information is available.

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Sorry ged…In my haste to identify a scapegoat, I mistakenly took you for a Roon rep. Apologies!

1 Like
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No problem at all.

10

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Thanks,
The Team At Roon Labs

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