Roon remote very unresponsive

[noris]

Hello @wilfredo_sanchez,

Thanks for confirming that both your Core and Remote are connected via Ethernet.
Can you please let me know the exact model/manufacturer of your Router and Modem from your ISP?

How exactly does the connection “freeze” here? Are you seeing a white screen or parts of Roon become whited out? If you click somewhere when the freeze happens, like hitting the play or pause button or where it’s supposed to be, does Roon respond?

I am thinking that something might be going wrong with your display drivers for the computer, we have previously seen Nvidia drivers cause sluggish behavior and recommend re-installing the display drivers like another user has done in this thread:

Windows 10 client very slow [Fixed - nvidia drivers]

Bit of a weird one. I’ve been using Roon client on my Win10 laptop (powerful one) for months. In the past week or two it’s started running like a dog. Properly laggy, slow scrolling, can take ten seconds for a page transition, generally awful. Core is on an i5 NUC that’s running just fine. Android Roon app to the same Core on a Samsung tablet is fine, with the usual snappy page transitions. JRiver from the same laptop to the same NUC is as snappy as it always was. Issue is the same with both …

Please let me know if this helps resolve the issue.

Thanks,
Noris