I have been running a roon core on Linux for a few weeks now and have been accessing it from iOS apps, and remote on both Windows and OSX.
iOS and OSX work flawlessly, but I have been having frequent issues with Roon Remote on Windows being unresponsive. I can still use the other devices to effectively control Roon Remote on Windows, but the interface is blank white and shows as being unresponsive in Windows task manager. This happes sometimes on starup, and often in the middle of using the application.
I have found that a temporary fix for this is to simply delete the data base files in AppData, but the issue seems to reccur every few hours and I need to delete the database again. I’ve also tried doing an uninstall and fresh install, which also seems to work only temporarily before the database is corrupted again. I’ve verified my graphics drivers are up to date as well (using an Nvidia 1070).
I’m going a bit crazy trying to determine what exactly is going on with the database on Roon Remote in Windows, and why this is the only device impacted, or what is causing it to happen so frequently in the first place. Any advice is welcome
Sorry if I didn’t clarify well enough in my earlier comment, but I’ve tried this before as well and the fix is only temporary; within a couple of hours, the issue occurs again, even after deleting the roon folder and reinstalling remote
Thanks for confirming that the issue still occurs even after starting fresh.
Can I please ask that you send me a copy of the Roon logs from the affected machine?
You can use these instructions to access your Roon logs.
Thanks for sending those logs over, but unfortunately they appear to be from your Roon Core machine and not from the Roon Remote that is crashing. Can you please access the Roon logs on your Windows PC? You can type this in a Windows Explorer to access them: %localappdata%/Roon/Logs
Thanks for submitting those logs and for your patience while we had a chance to review.
Looking over the logs, there doesn’t appear to be a crash report generated in Roon, so it is possible that the Operating System is triggering Roon to close before it’s able to write the crash report to the logs.
One thing which we did notice is that you appear to have a roon-extension-art-scraper appear to restart often in the logs. Can you please confirm if the same issue occurs with Roon extensions turned off or only when this extension is turned on?
One other aspect which may help is Windows Event Viewer logs, you can access them by using the following instructions:
Press Win + R and type eventvwr.msc
Press OK – this should open Event Viewer window
From the left sidebar go to Windows Logs > Application
Right click on the Application subsection and pick Filter Current Log... from the context menu
Thanks for sending those event viewer logs over! I do believe I see the issue here, it appears you got an NVIDIA OpenGL Driver error in the log and then shortly after Roon crashed.
I would troubleshoot this further on the graphics side of your affected PC. You can try to uninstall the driver and reinstall it as a clean install, or if that does not resolve the behavior you may also want to try running DDU and then reinstall afterwards: