Roon’s GUI not displaying correctly

[Ruben_Sousa]

After i´ve instaled the latest update iam experiencing some troubles. In fact i cant see Roon´s interface properly:

I´ve tried to uninstall and reinstall Roon but the problem continues. Need some help.

[dylan (Dylan Caudill)]

Hi @Ruben_Sousa,

Can you provide some details on this device? What GPU does it use? Are the graphics drivers up to date? Are other remote devices working okay?

[Ruben_Sousa]

Hi dylan

This is a Inter Core I5 2,67Ghz, 16GB DDR, ATI Radeon 4800. Has been working fine since this last Roon Update.

The remote devices are working okay.

[dylan (Dylan Caudill)]

Thanks for the details, @Ruben_Sousa.

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? Thanks!

[Ruben_Sousa]

Roon_log.03.zip

[dylan (Dylan Caudill)]

Hi @Ruben_Sousa,

Just wanted to let you know that the team is currently reviewing the logs and investigating this issue — We’ll be sure to follow up as soon as we have more information.

Thanks!

[Ruben_Sousa]

Hi @dylan

Thanks. Looking forward to hear news from you.

Regards

[Ruben_Sousa]

Good morning

Any news about this issue?

Looking forward to hear from you.

Regards
Rúben

[dylan (Dylan Caudill)]

Hi @Ruben_Sousa,

Our team has identified that this is happening only with specific GPUs as noted here:

Roon 1.7 B521 Missing Text With Radeon GPU [Under Investigation]

We are aware of an issue affecting Windows devices with certain older Radeon GPUs that is preventing text from displaying on the latest version of Roon (B521). Our team is currently investigating this issue and we are working to resolve this as soon as possible. We will be sure to update everyone here when we have an update on this issue. You have our apologies for any inconvenience this issue may cause. Thank you, The Roon Labs Team

We have acquired some of this hardware and are currently working on resolving and testing. As soon as there is any more info about this we will be sure to update everyone.

[dylan (Dylan Caudill)]

Hello,

We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below:

Roon 1.7 (Build 528) is Live!

Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with…

Thanks,
The Team At Roon Labs

[Christopher_Rowe]

Thank you, Roon Team!

[Ruben_Sousa]

Mine it´s working fine since i´ve installed this update.

Thanks