Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Nucleus*
Select any of the following components that are present in your local network setup
· *Antivirus* *software *installed on RoonServer _or _Roon Remotes
You mentioned antivirus software. Please select the specific Antivirus you have from the list below
· None of the above
Describe the issue
Used Roon many years; private windows network, RoonServer on NUC; several other remotes on different machines continue to work fine, but not my main PC - new after some Windows (11 64bit)update. Turning off Firewall makes it work. Adding exceptions for roon.exe, raatserver.exe (for roon and roonserver), roonbridge and roonappliance does NOT SOLVE the problem.
Describe your network setup
Private Windows network
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
2
I believe there are actually three exceptions you have to add.
Thanks for taking the time to write in - it’s good to see you on the community again, although I’m sorry you’re having issues getting your remotes to connect to your server.
@AceRimmer is spot on correct with their above response - here’s more info for you:
Yes I did read that before I posted the issue. And as I wrote in my post, adding those exceptions does not do the job in my case. Turning off the firewall altogether does work. SO there must be another exception missing. Or something else, like maybe the Windows updte changed something else in the firewall that blocks this Roon installation on my PC now, wherase it did work for years before.
My iPads, iPhone all work fine with the NUC based roon server in the same network - so I can actually listen to music. But still - it would be nice to fix this problem.
Yes network is private. Even though I’d have noticed it with other software I am using, I did check it again and confirmed.
There are more than 20 local devices in this network - no problem with any of them.
Also remarkable, from one of the other Windows 11 PCs in this network, which has the same Windows updates as my main work PC, Roon has no problems connecting to the same NUC based Roon server.
I got the problem resolved myself.
I deinstalled other audio related software or drivers recently installed on my main PC by Asus Armory Crate. Which one of the four (2 drivers, 2 programs) I uninstalled actually did the trick I am not sure. In any case these were the Realtek USB audio driver, AI noise reduction, and 2 sound related programs called Sonic Suite …
I found all of them dispensible. Uninstalled them and voilà, Roon remote worked right away
