Roon server crashes constantly

Support Nucleus Support
#1

Roon Core Machine

Roon Nucleus

Networking Gear & Setup Details

Apple Time Capsule > Netgear Switch > Nucleus

Connected Audio Devices

Arcam AV40 via HDMI
Oppo UDP-205 via USB
Mytek Brookly Bridge vie Ethernet

Number of Tracks in Library

6700 albums meaning around 90,000 tracks

Description of Issue

Roon Server is repeatedly crashing for more than a year. It crashes when using Roon Remote but also when not.

Should i:
a) buy Nucleus+
b) run Roon Core from NUC or macmini
c) install more RAM on Nucleus
d) ?

#3

Hi @Gregor_Pompe ,

I just checked your Nucleus diagnostics and it looks like you have 140k tracks imported to the Core. I would go with option C and install more RAM in your Nucelus. You’ll need to use CL19 Unbuffered DDR4 RAM, please see the following thread for RAM suggestions:

#5

Thanx for the answers. Can I get somewhere some instructions/manual how to perform the swap of the ram. I open the id, removed the hard drive, but it seems that also this plate which holds the hard drive should be removed, because I see there down the original RAm.

#6

Yes, you need to remove the drive baseplate in order to access the RAM connectors. What more do you need to know?