Roon Server offline or poor connection issue (ref#GFNXDN)

[arturoperrone]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

Roon Server offline or has poor connection

Describe your network setup

verizon fios

[daniel]

Hi @arturoperrone,

Thanks for reaching out to us to ask about this issue. Our system isn’t able to see your Nucleus which means it hasn’t been in contact for quite a while. This may indicate a hardware issue. Can you please connect your Nucleus to a computer monitor with an HDMI cord and share a picture of what shows up on screen here?

[arturoperrone]

Here is a picture of my roon connected to a monitor via hdmi

[daniel]

Hi @arturoperrone,

Thanks for getting back to us with that screenshot — it’s a good sign. It shows that your Nucleus is receiving an IP address from your router, which means it’s connected to the network. However, it looks like your Nucleus is on a different subnet than your remote devices, and that’s likely what’s causing the issue.

You should be able to resolve this by adjusting your router’s DHCP settings so that all your devices are on the same subnet. Here’s how you can do that:

1. Access your router’s admin page and log in. If you haven’t changed the login credentials, you can usually find the default username and password printed on the router.
2. Look for settings labeled LAN Settings, Network Settings, or DHCP Server. You may need to check under Advanced Settings.
3. Change the DHCP range to something like 192.168.1.1 to 192.168.1.254 so that all devices are assigned addresses on the same subnet.
4. Save the changes. Your router might restart automatically after this.

If you’re unsure about any of these steps, feel free to share details about your router model or send a screenshot — we’re happy to help walk you through it!

[connor]

Hi @arturoperrone,

Account diagnostics indicate that you might have used Roon since your last post here. Are we correct in assuming that your issue is resolved? This thread will auto-close without a response in a few days, but if you need additional assistance, please reach out in a new technical support request and we’ll pick up the case.

Thanks!