Roon Server Update Error on ROCK NUC from Version 2.47 (ref#CNK879)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Cannot update roon Server (rock, nuc) from 2.47 (1510),netter via App nor via reinstall in nuc/ OS directly. In App always message "error searching for update"

Describe your network setup

Directory into the mobile Router- magenta home Box fiber

2

Hello @martin.xeis16 ,

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

3

Hi @daniel , thanks for the quick reply, appreciated!

I did upload the logs zip to the roon uplad folder a second ago

4

I have the same issue. I cannot update my NUC11 with installed Rock.

I have uploaded the logs.

5

I have encountered the same problem, and I am trying to find a way to export the log file.

7

Hello @Frank_Wagner, @martin.xeis16, and @jiang_zhang,

Thank you for the updates and for sharing the log files. We’ve reviewed them and can confirm that the error appears to be consistent across all of your devices.

We’ll discuss this internally and follow up here with any updates as soon as possible.

8

Hello @Frank_Wagner, @martin.xeis16, and @jiang_zhang,

The issue was related to technical maintenance on our servers.
Please try rebooting all Roon-related devices and check for available updates via the About page.

Let us know if the problem persists.

9

It is solved now. I made the update.
Thank you for your Support.

10

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