noris
November 20, 2020, 5:35am
5
Hi @David_Newman ,
I’ve enabled diagnostics mode for your account and what this should do is deliver a set of logs to our server next time your iPhone is online.
Can you please try to use the iPhone for a few minutes and let me know here once you have done so? I’m hoping that the Roon application is active long enough to deliver the log report, thanks!
I will not be home for a few hours, I’ll turn it on when I get back, thanks
1 Like
davidh
(JimmyTwoTimes)
November 20, 2020, 7:20pm
7
I am having the same issue on my iPhone 12 pro . Roon remote is crashing a lot .
Roon support is aware, they are testing my phone, as of now it seems not doing it, I would reach out to roon support. Good luck.
davidh
(JimmyTwoTimes)
November 21, 2020, 9:29pm
9
I reinstalled the app and restarted the phone and it doesn’t seem to be doing it anymore. Only time will tell.
1 Like
My iPhone 12 Max Pro same issue keeps crashing same point on every song maybe 5-10 seconds in.
noris
November 24, 2020, 6:31am
11
Hi @David_Newman ,
Have you had a chance to try to use the app? Is Roon still crashing?
Unfortunately, I am still not seeing any logs delivered on my end from your iPhone.
Would you by any chance be able to access the Console logs on the iPhone, reproduce the issue and send a set?
Yes, used it on Sunday, now seems to be working. I will let you know if it starts to act up again.
Thank you
1 Like
Amin
(Amin)
November 27, 2020, 3:39pm
13
Same issue here
It was working flawlessly on iPhone 11, since the upgrade to 12 app is systematically crashing after few seconds
noris
Split this topic
November 30, 2020, 3:27pm
14
A post was split to a new topic: iOS Roon Crashed
Hi Robin, no fix that I am aware of, mine just started working! Contact support direct and see if they have figured it out…good luck.
David
noris
Split this topic
November 30, 2020, 3:25pm
16
A post was split to a new topic: iPhone 23 Pro Max Roon Crashes
davidh
(JimmyTwoTimes)
November 30, 2020, 10:07pm
18
What a mess recently with apple devices and roon. I have to say I am using Audirvana more and more due to this.
I am having the same issue on my iPhone 12 ProMax, I have a Roon Core.
Yea, I am still have that issue, hope one day there will be a fix
Same issue here. The uninstall worked for a couple of weeks, now it’s back.
This is incredibly frustrating… and that’s before the playback crackle issues.
Another release loaded with problems wasting my tome to trouble shoot and fix. What do they do this?
noris
February 15, 2021, 10:58pm
23
Hello,
If you are crashing on Roon 1.8, please let us know here:
Sorry for the trouble, everyone! Our team is looking into these reports.
If you’re seeing crashes specifically in Settings on iOS, we have a ticket in for this already. For updates and a workaround, please see the information here: Known 1.8 Issue - Settings not displaying properly or crashing [Fixing - Workaround Available] - #3
If the crashes are not related to settings, we’re hoping you can provide us with some additional details. In order to assist us in better understanding what you’re ex…
Thanks!
system
(system)
Closed
February 17, 2021, 10:59am
24
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.