Roon
Playback
Roon Software has stopped playing songs second day into my subscription. Can this be fixed asap as weekend is tomorrow. I wanted to maximize my time listening to music on Roon.
Windows
Its Roon App for windows
Bluetooth Speaker
None
@anon27915827, your symptoms are typical of a network issue. For Roon staff and the Community to provide support, can you please list the make and model of the PC you are using for your Roon Core, what version of Roon you are running, any affected Remotes (and what is the make/model of each Remote), and how your home network is configured (router make/model, what devices are connected via WiFi or Ethernet cable). There is not much information to be able to support you without these details.
Thanks Rob for the response. Let me please first explain my set up. I have downloaded the Roon Software (Roon - Downloads) and installed that on my Windows machine machine. I can guarantee its a very proven and powerful machine I am using. There is no other hardware involved. Roon version installed is 2.0 (Build 1311) Production 64 bit. I don’t have a network. It’s a very simple setup. All my music files are on local hard drive. I did a trial for two weeks and Roon worked very well. Then I subscribed and used first two days solid without any issues. Then yesterday all of a sudden to my surprise it started giving me issues. I was very disappointed. Nothing had changed in terms of my setup. It was just another PC boot. Roon proved to be the best of its breed and I was very impressed with quality it delivers. I also would have been tempted to buy the software outright because its worth it.
Thanks Kumar, I also have a all-local-file solution running on a Windows 11 PC, but it is connected to the network for backups and obtaining the metadata Roon brings to my library.
Roon 2.0 requires a network connection to the internet, even if you do not subscribe to any streaming service (I do not have any streaming subscriptions). When you mention that you do not have a network, do you mean that your Roon PC is not connected at all to the internet, or something else.
Hi @anon27915827,
Thank you for your patience as we worked through the queue to reach your inquiry.
We’ve pulled routine diagnostics sent to our servers from your account that should help diagnose the problem. First off, we’ve noticed you appear to have two subnets on your local network - this means that if your RoonServer machine switches between networks, you will lose any networked endpoints available on the original subnet. It might also cause issues with authentication, login, device database updating, and any other essential Roon process.
The specific error you’ve encountered: “Too Many Failures, Stopping Playback” usually indicates that Roon is struggling with a network connection that is essential for playback. When playing local files from local storage (not streaming services), you’ll still require an internet connection for Roon’s device database, audio analysis, and account authentication. Any failures with those processes can similarly break playback, as Roon 2.0 requires a network connection for basic functionality.
Can you please elaborate on your home network setup, and what networking hardware is involved, like routers, modems, or access points?
Hi there, Thanks for looking into this. I have manage to continue playing Roon since the issue ( “Too Many Failures, Stopping Playback” ) and it has occurred couple of times. The solution for me is to restart my machine and the issue goes away.
Also I think I may be not very clear to what I have said earlier in regards to my network. There is two points I would like to make.
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