Yes absolutely
I also have a screen share till that does file transfer. It would be most convenient.
You can email me directly at my account email
Jeff
Hi @Jeff_White,
Build 247 was just released with a fix for the specific bug that was causing Sonos devices to disappear from Roon, as well as some general stability improvements. Could you try it and let me know if you still have problems?
Thanks,
-Ben
Sadly I am out of town for a couple weeksā¦ so wonāt be able to help confirm all is fixedā¦ will as soon as I get back. Thanks Iām advance for your teamās hard work on making such a great product!!!
Jeff
For what itās worth, Iām running 248 and I just had the āRoon has lost controlā message with my Sonos. I donāt seem to be able to regain control, either. When I try to play a track, I get the same message.
Oh, interesting. Guys, I seem to have a reproducible bug. I have a track that, when played, causes Roon to lose communication with the Sonos. Please let me know what I can do to help you reproduce this.
All working stable here with Sonos.
I have continued to have Roon ālose controlā of Sonos end points. When that happens, even Sonos cannot fully get it back. I have had to reboot the speaker to get it back.
Hereās what would help me the most with this:
A brief but accurate description of your system as show here. In particular, exactly what Sonos hardware are you using?
What track is causing the problem? Can you upload it somewhere I can get it? If you donāt have a convenient place to upload files I can PM you instructions for something.
Can you try using some DSP in Roon to change the stream sent to the Sonos slightly and see if it still crashes? The goal here is just to make any change at all to the audio stream and see if the Sonos can handle it, so just enabling DSP and the Headroom Management feature might be enough, or turning volume leveling to the opposite of whatever your current setting is. Changing a sample rate conversion setting would be even better, set Sample Rate Conversion to Custom and set the sample rate of the track that crashes to convert to something different from what was being sent before.
Do you observe any sort of pattern in when they crash?
What Sonos hardware do you have exactly?
Just to tack one more thing on hereā¦what version of Sonos firmware are you running? I had a similar issue a while back and realized that I hadnāt done the 7.3 update (never use the Sonos app anymore). Applied the update and a similar glitch disappeared.
Worth checking if you havenāt done so already.
I have had it on two endpoint. One is Soundbar + Connect + Sub (those are bundled within Sonos as one thing) and a room with two Stereo Play 1.
Well, it figures. This morning, I was playing the playlist with the reproducible-crash track, and it played without issue. Sigh. I suppose itās not 100% reproducible after all. I hate bugs like this as a developer so muchā¦
I will try a few more times to see if I can get a reliable reproduction case again.
Like RobOK, I noticed that once Roon lost control of the endpoint, the Sonos app was also not able to properly control it. It could play tracks, but couldnāt show correct Now Playing information. Interestingly, after a little while of not trying to use it, Roon was again able to control the endpoint. I didnāt do anything specific, like rebooting the Sonos, so Iām not sure what caused the issue to resolve.
The track is Apple Lossless, and I am using volume leveling, so I believe that Roon is already applying some DSP to the track. If Iām able to get it to reproduce again, I will trying turning volume leveling off to see whether that has any effect.
FWIW, hereās the info you requested:
Roon 248
macOS X Sierra Server 10.12.4
Roon Core is on a Mac Mini Server Late 2012. 2.6GHz i7, 8GB RAM, SSD.
Music is stored on a Synology 1515+ NAS, shared via SMB
Music is Apple Lossless, imported by iTunes.
I have roughly 8700 tracks
Endpoint is a Sonos ZP-80 running Sonos 7.3
Intermittent bugs are the best, the extra time spent hunting makes finally squashing them much more satisfying.
Weāre trying to track down what I think is a related bug internally. So far I havenāt observed any relationship between files and where it crashes. I suspect but cannot prove that it is more of a networking problem than a file problem.
I could use one set of logs showing the crash to check if the symptoms match what weāre seeing.
Let me know if you find any sort of pattern, just wanted to say that weāre still looking at this.
Yes, this is what I had too. I couldnāt figure out how to explain it but you got it right ā Sonos App could still play songs but did not show Now Playing song name. I opened a new thread to keep our issues seperate but we can look for commonalities too.
So far, no. I did have it lose control last night in the same fashion, while playing something totally different. I happened to be in proximity to the Sonos player at the time, so I just yanked its power and rebooted it.
@ben, if it happens again, how do I get the log you asked for?
Here are the instructions for finding the log files: https://kb.roonlabs.com/Logs
Take everything in the logs folder, zip it up into one file, and upload somewhere I can get it. If you donāt have a convenient place to upload files I can PM you instructions for one managed by Roon.
Roon keeps a reasonably long log history around, logs from ~24-48 hours ago should still be in there, so you probably donāt need to wait for the problem to occur again.
Michael,
How has your playback been?
Rob
I havenāt had the problem again, but I have not been doing the same rapid track changes that seemed to be associated with the issue before.
I have seen the playback fail to start when I tried to change tracks, but I was able to make it start by hitting play a couple of more times.
Michael,
Just wanted to respond to say that I know exactly the issue you describe. I have encountered it with my sonos speakers and I have found a way to āgentlyā avoid it. Basically, if I quickly skip 4-5 tracks one after the other then Roon loses control of the audio device (in this case the Sonos speaker). Once this occurs then Roon cannot play anything for a while. I need to leave it be for 5 mins or so before it can āregainā control of the sonos device. I avoid this issue by being āgentleā when skipping tracks. I have not yet reported it but I know the fantastic Roon team can tackle this quite well :-).
Best
Yiannis
Yes, this causes some of my Sonos problems too, but not all. I will try you more āgentleā approach to track skipping!
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