Still no love?
Hi @Peter_Galvin1,
Sorry for the delay here. I took a look at our internal tracker today, and I can see that your ticket is still in our review queue. This means our team is still planning to look at this, but it has not reached the queue yet.
I have submitted an update request to QA and once the ticket has been reviewed by the QA team I will let you know. Thanks in advance for your patience!
– Noris
Still having this specific problem.
In summary.
Macos latest, Roon latest.
Buy a CD, itunes imports it with no problems.
Sometimes roon identifies a CD fine. Other CDs shows as unidentified.
On those unidentified, Roon usually sees one track as very very long (> 1 hour) , and the others fine.
PLaying the track, of course it’s the normal length.
Manually identifying the track works but of course is a pain.
Hi @Peter_Galvin1,
Our sincere apologies for the delay in getting back to you here.
I am looking over the case notes from this issue, and we believe that this behavior might be related to your current database.
Can I please request that you send us a copy of your Roon database by using these instructions and another copy of one of these problematic albums?
I will private message you a location where you can upload both. Thank you!
Database sent a while ago. No news I assume.
Hi @Peter_Galvin,
No news as of yet. Loading up and testing a database does take a significant amount of time and QA does plan to take a look at it, but they have not had a chance yet. I appreciate your patience while this makes the way through their queue.
A post was merged into an existing topic: Roon asks for password every time I logon and then asks me to unauthorize one core