Roon unable to play to Bluesound grouped devices (ref#MTWNQQ)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the wrong protocol

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 20:27, the way the wind blows, Rush - the studio albums 1978 - 2007

What are the make and model of the affected audio device(s) and the connection type?

· Bluesound Pulse Soundbar+ wi-fi

Describe the issue

I have Bluesound kit, a ■■ Pulse Soundbar+ and 2 pulse flex 2i set up as a home theatre group. My Roon server is a ROCK running build 259. I can play to the group from my HDMI Arc TV and from the BluOS app from my library and Qobuz. When I use Roon, the track initiates but then stops without playing and moves on to the next track. When I delete the group I can play to all 3 components but not to the group.

Describe your network setup

Youfibre ARRIS NVG578LX router.

2

Hello @john_keeley ,

Just to confirm here, you’re able to play to the Pulse Soundbar by itself? If you can’t this sounds like an issue we are currently looking into: