Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has *no problem*, it's only my other Zone.
How is the affected Zone connected to your RoonServer machine?
· Network - WiFi
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· The Zone is listed under the wrong protocol
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
If the device has multiple output options, do the other options work as expected?
· Multiple output types are affected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 20:27, the way the wind blows, Rush - the studio albums 1978 - 2007
What are the make and model of the affected audio device(s) and the connection type?
· Bluesound Pulse Soundbar+ wi-fi
Describe the issue
I have Bluesound kit, a ■■ Pulse Soundbar+ and 2 pulse flex 2i set up as a home theatre group. My Roon server is a ROCK running build 259. I can play to the group from my HDMI Arc TV and from the BluOS app from my library and Qobuz. When I use Roon, the track initiates but then stops without playing and moves on to the next track. When I delete the group I can play to all 3 components but not to the group.
Thanks for the additional information! We were able to review a fresh diagnostic report from your Roon Server, and see similar errors tied to a known issue our team is actively investigating.
The ticket for this issue is still with development - we do not have any updates to share at this time, it will likely take a bit longer than expected to address and push a fix, but when there is additional information to share, or any updates, we’ll absolutely post here to keep you in the loop.
You have my apologies here, and thank you for your continued patience in the meantime!
While we will continue to address the issue with the dev team,I do want to mention that we did see something else of note in your logging. It looks like the log files on your ROCK have been affected by a ransomware virus.
Have you by any chance opened “DMZ” on your router settings? If so, we suggest turning this off as soon as possible, as DMZ mode is dangerous and poses a risk by opening up the machine to the entire internet without firewall protection.
Hi guys, thanks for the help. I really appreciate it. I bought the ROCK server ready configured so can’t imagine how the virus got there or how to remove it. I have Windows Defender and McAfee set up on my laptop but almost never use it these days as I prefer using my iPad or iPhone to control my setup.
I can’t find a DMZ setting on my router either.
Interestingly when I look at port forwarding, I find a service, “Act of War - Direct action” so I must have tried it at some stage but can’t clear it.
In that case, it might have been from its previous owner? Simplest way to clear the whole machine would be to perform an OS reinstall and a RoonServer reset via the Web UI. I would suggest doing this only after you have performed a new (successful) Backup and you have some time (should anything go wrong). You can perform the full reset (and then restore from backup) using these buttons:
