Roon V1.7 skipping Qobuz content

Support
1

System: Gigabyte Brix BSi7HA-6500 OS Euphony Roon Build 500

Network: Netgear nighthawk router, ethernet

Audio Devices: NUC endpoint Euphony StylusEP, usb to Ayre QX-5 Twenty

Issue: Three times today Qobuz tracks skipped, for no apparent reason, they didn’t before todays 1.7 update, for a very long time.

2 Likes
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Hi @Bluebeat,

How often are you seeing this? Does it happen with local tracks too? Is it happening for other endpoints?

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I had issues when I first updated. I needed to let it finish the new import and processing. I also had to restart roon for it to do some other database update. Running fast since then.

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Hi @dylan
Three times today, last two times 17.08 and 17.15h local time. Not noticed so far with local content. No other endpoints in use.
Tracks played 10 and 5%, then skipped to the next track.
I’ll restart Roon core.

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Has your core finished updating the database?

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Hi Ged,

Yes, it did so 8 hours or so ago.

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Ok just trying to make sure before you rebooted and bad things happened :worried:

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Hi @Bluebeat,

Is analysis currently being performed?

If you’re still experiencing this, can you try playing to System Output of a remote and let us know if that exhibits the same issue?

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Thanks for that!
Cheers

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Hi @dylan
It also happened with a Tidal track, after restarting Roon core.
With analysis you mean rescanning the database?
I’ll see what I can do, playing to my remote.

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Hi @Bluebeat,

Either a re-scan of the database (blue spinner in the upper-right) or analysis (which can be seen by going to Settings > Library). If either of those are occurring the Core is likely using more resources than typical.

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No signs of analysis activity either way, @dylan.

Right now I’m only playing to my NUC/Euphony endpoint, later today, or tomorrow, I’ll try playing to my remote.

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Thanks, @Bluebeat — Let me know how that test goes.

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Hi @dylan,

I just disabled Ramroot of my NUC/Euphony/StylusEP-endpoint, rebooted it, enabled Ramroot and rebooted again. Might have some impact too.

I’ll keep you informed.

Marc

1 Like
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Hi @dylan,

No luck, again a skipped track, after 5%. I’ll try playing to my remote.

Marc

17

Thanks for giving that a try, @Bluebeat.

Can you confirm the exact model of the Netgear router? Are you using any other networking devices?

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

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A post was split to a new topic: Qobuz tracks skipping during playback

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A post was merged into an existing topic: Songs Skipping in the Middle of Playback

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If you haven’t already done so, raise a support request.

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Running: Roon Server 1.7 using Apple Mac Mini as my Core

I was noticing a similar problem. I was noticing skipping whilst playing Qobuz, Streaming Radio, and My Own Library.
I did not see spinning blue circle using several remotes. I went back to the headless server that was acting as my core, and restarted Roon Server. I noticed database update (which was done in a few minutes), and the problem appears to have been resolved.
Ultimately, I am reporting that a restart of of Roon Server appears to have solved this issue.

Thanks for the tip, thanks to the community for helping me out.
Cheers!

1 Like