Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Apple Time Capsule 1 Ethernet
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Apple TV Ethernet
Description Of Issue
All was working fine yesterday… today error message within Roon says any Tidal music I try to play is not available. Logged out of Tidal within Roon and tried to log back in. Roon error messages now says my Tidal log-in name / password is incorrect which is not true. I have tried the suggestions in the previous post to no avail. Please help. Thanks in advance, Ken
Have you recently changed your TIDAL password to include any special characters?
I just tried logging out and back into TIDAL on my end and it’s working as expected.
I would also suggest that you try to reboot your networking gear.
Thanks Noris, but I have rebooted everything several times to no avail. The only thing I have not rebooted is the Cable Co. supplied modem. Roon WILL NOT allow me to sign in to TIDAL. Tidal seems to be working just fine independently. I was just about to purchase a new streamer / dac but if I cant run Roon I will have to cancel that. Please help me figure this out. Ken
Noris, I am getting those messages also. I have tried to update Roon exactly as you have suggested. It seems to go through the process but when I check “about Roon” to see what build is installed it still shows 511 and give the error message about checking for an update. What’s up with that? Ken
My issue has been resolved! Coincidentally, I just received a notice from APPLE to upgrade my OS to Catalina 10.5.5. After I did this update I tried again to install the 537 update from Roon. This time, instead of dropping the Roon icon into the Applications folder I just ran it from the box