Roon Won’t Read External HD After 1.8 Update

Ricky,

I saw this in another topic I’m monitoring and it may help as it seems similar to what you are experiencing:

Robert thanks for help but no luck so far. Can’t find anywhere to grant full disk access in Roon, the Seagate or Mac Settings. In addition the ‘workaround’ I thought I had discovered…selecting all tracks on a file and then opening them in Roon…did not work. All the tracks/files I though I had added disappeared from Roon once I rebooted. The only way right now I can add files from the HD to Roon is to startpalying an individual track from iTuens. Those are styaing visible Roon but would take me a significant amount of time to add. Literally nothing changed except the Roon update. Frustrated because at this time it seems like I will either have to be satisfied with Roon as a fancy Tidal player with metadata or but a seperate HD, back up my files on that and see if I can create a new path. Thanks.

I’m tagging @support. One last question. When you select “Get Info” on the external Seagate drive form your Mac and scroll to the bottom under “Sharing”, what is displayed?

On one of my external SSDs, I have

my username (“Me”), with Read& Write privileges,
then “staff” with Read & Write privileges,
then “everyone” with only Read privileges.

I added a test directory on this drive and asked Roon to monitor it, which it did. I’m wondering if an access privilege is misconfigured for you.

That is what shows up under permissions on my HD. Thanks again

Excep that “wheel” is shown with Read & Write

Take a look at this post – it goes through how to grant full disk access for Roon. My guess, as you’ve already confirmed that this isn’t a permissions problem with the hard drive, is that your Mac ‘forgot’ that it had access to this folder when you updated Roon.

EDIT: If System Preferences shows that Roon does have ‘Full Disk Access’, click on Roon in the list, then the minus button just below the list. This will remove Roon from the list. Once you’ve done this, click the plus button and add Roon again.

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Thanks @DaveN, haven’t needed to do that on my Core. Hopefully it helps.

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Well that fixed the original problem…the Roon box had been unchecked in Disk Access…but now have several others. When I booted up Roon got the message that the latest update required a database update…normal. But Roon is now showing files that are not audio and I have no idea what they are. And when I try to login to Tidal from services the screen is frozen for login to Roon.

Screenshot of Home page showing unknown files

Screenshot of where I am frozen trying to sign in to Tidal

And have no idea whether this is at all related but the little semi-circle at the top right…kind of a version of the spinning colored wheel of death…keeps spinning and has been sonce I booted up 20 minutes ago

https://share.icloud.com/photos/08fphNYHrkLt3OIKlg6iqzzFA

https://share.icloud.com/photos/0fdPxPNmpgOBj8ikICn5uVZRg

That just means it is scanning files, if you click on that spinning wheel it will give you a Pop up box telling you exactly what it is doing.

Can you share or screen grab Settings → Storage? It should look something like this …

https://share.icloud.com/photos/0b80wSMEPSIEaWJSExrfaQGJw

Please post the images here instead of providing a link….


Ideally, you should point Root at the folders that contain your music, not drives, nor folders that contain other stuff too. In your case I suspect it’s ‘Rickys-MacBook-Pro → Ricky’ that’s causing the problem with the extra files, i.e. there are 1,396,640 files on that drive, of which only 8573 are audio files.

Could you explain exactly where your music is stored?