Roon wont open on mac

[Jim_Geddis]

mac book pro 2013, Software OS X 10.9.5 (13F1911)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Roon wont open on computer. Worked last night and now wont even open. Any Recomendations?
I’ve downloaded and installed new app with same results.

[mikeb]

Try renaming the Roon library, and relaunching:

1. Open Finder and click Go in the top bar
2. Hold down the Option key (or Alt)(⌥) to unhide the Library folder
3. Click the Library folder
4. Rename “Roon” folder to “Roon_old”

[Jim_Geddis]

Hey Mike,
Thanks for trying. After changing the name of the library I still get a message “roon stopped unexpectedly”, then a page of code.
Any other thoughts?

[noris]

Hi @Jim_Geddis,

@Jim_Geddis

mac book pro 2013, Software OS X 10.9.5

Unfortunately, there is an issue preventing compatibility with Roon when running 10.9 please see:

Roon core on mac crashes at startup

Hi @Tony_Withers, I met with our development team to discuss this. It looks like there is an incompatibility with some of the new features we are using on Mac OS 10.9. The team is looking into options, but they also noted that we will likely need to be dropping support for this version in the near future to ensure that everything works properly as we have a very small number of Roon users on 10.9. If you’re able to upgrade to at least Mac OS 10.10, that would be our recommendation to get this…

Are you able to update to the latest MacOS build, or at least to 10.10? Once you do so, this issue should be resolved.

[Jim_Geddis]

That seemed to work.
Thanks for the help!

[noris]

Hi @Jim_Geddis,

That’s fantastic news, glad to hear the issue is resolved!