Roon won't open on my iMac

Support
1

I downloaded Roon today but it won’t open. When I try to open the application I get a screen that says " Room is an application downloaded from the internet. Are you sure you want to open it? I click on open and then nothing happens except the Roon icon at the bottom of the screen disappears.

I have a iMac new in 2015 running Sierra Ver 10.12.3.

I tried entering the script suggested into the terminal application page. But when I enter the PW it says “sorry try again”. I was entering the Roon password. Is that the PW I’m supposed to enter?

Roon is not active on my activity monitor.

2

Is it possible you inadvertently downloaded Roon Server? There is no visual interface for the server application.

3

No, I didn’t download Roon server.

4

Can you tell us what you downloaded, have you checked security settings on the Mac?

5

I downloaded Roon Mac OSX. What should I check for in the security settings?

6

Do you have any antivirus sw, try turning off the Mac firewall.

7

The firewall is off and I did not install any antivirus sw.

8

in “System Preferences/Security & Privacy” have you set “Allow apps downloaded from” to “Anywhere”?

9

Flagging for @support

10

I don’t have the choice of “anywhere”. It is set to App store and identified developers.

11

:open_mouth: how can it be? :confused:

here’s a screenshot from my MBP running macOS 10.12.3:

MBP_10123.jpg666×544 42.5 KB

12

You have to click on the lock at bottom of screen,enter password then you can change it to anywhere

13

How do I get anywhere to show up? This a screen shot of my screen:

Screen Shot 2017-03-04 at 8.07.38 PM.png673×548 55.6 KB

14

think I did it, when asked, while installing 10.12 for the very first time
(or, maybe, it was already enabled in 10.11: don’t remember)

looks now you have to… http://osxdaily.com/2016/09/27/allow-apps-from-anywhere-macos-gatekeeper/

but wait for @support as I’m not sure it is indeed necessary for Roon

15

I was able to add the “anywhere” option but it still will not open.

16

Does Roon under firewall options show Roon showing allow incoming connections ?

17

Where do I find Roon under firewall options?

18

Go to system preferences.Clck firewall tab.Click lock at bottom of screen enter password.Click on firewall options.

19

I switched to firewall on and opened the firewall options. It allows downloaded signed software to receive incoming connections. (Allows software signed by a valid certificate authority to provide services accessed from the network)

20

Am I supposed to do something to move the process along or do I wait for someone to contact me to fix this issue?

Ratbert flagged this issue for @support. Does that mean someone at Roon is checking into this?

Do I just cancel my subscription in a week if the issue is not resolved before my 14 day trial is up?