Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue]

I’m experiencing this same issue. I have several examples, all of them high-res tracks which I’ll list in the format Artist/Album/Track.

My hardware configuration:

  • ROCK (latest build), 32GB of RAM, Ryzen 7640 Framework mini PC
  • Starlink internet via ASUS router (wired in through Ethernet)
  • Physical location in California

Affected tracks:

  • Kalandra - The Line - Borders
  • Rush - Clockwork Angels (entire album)
  • Coheed and Cambria - In Keeping Secrets of Silent Earth - The Light and the Glass (now streams fine as of today)
  • Muse - Black Holes and Revelations - Map of the Problematique

Only high-resolution tracks/albums have been affected by this bug so far.

The latest on Qobuz, I gave up two months ago:

“Update May 28th – June 19th”
That’s a three‑week window compressed into a single non‑update.
When companies do this, it usually means:
they have no meaningful progress to report.

“The process is still ongoing.”
This is corporate‑speak for:
we don’t know when this will be fixed.

No technical detail, no root cause, no ETA.
For a service that markets itself as audiophile‑grade and editorially premium, this level of communication is embarrassing.

Another one, track can’t load. Track 1, Opening Day, Blue Maquams, Anour Brahem. 16/44 plays ok. UK.

Here’s another.

Location: US
Artist: Melody Gardot
Album: You Never Ask (from Madame Sean Connery)
Track: You Never Ask (from Madame Sean Connery)
FLAC 96kHz 24bit