Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Ticket in]

[mjw (Father! Father! Resist not! Let us destroy the core! Set us free!)]

@Dean_McPherson

Does adding Tidal and logging out of Qobuz keep the albums I added in Roon while I had Qobuz only?

Qobuz albums will be unavailable. However, you may use Soundiiz to transfer the albums to TIDAL, so they show up in Roon.

[RobH (Rob)]

@RobH

After applying the Roon updates and rebooting my Roon server, now when I go to play that album, play skips past the first two tracks and begins playing ‘Banana Pancakes.’

And further…

Other tracks on that album now refuse to play. On other Jack Johnson albums, as well.

All affected tracks are FLAC 96/24. If I fall back to FLAC 44.1/16, things seem okay.

Let it be known: This latest update was NOT a fix for me.

[JDINMD]

[Redacted]

I’m glad the software update has things working better, if not entirely fixed.

[mjw (Father! Father! Resist not! Let us destroy the core! Set us free!)]

@RobH

Let it be known: This latest update was NOT a fix for me.

It was never presented as a fix.

[Suedkiez (Just a fellow user like you)]

@RobH

After applying the Roon updates and rebooting my Roon server, now when I go to play that album, play skips past the first two tracks and begins playing ‘Banana Pancakes.’

The Roon update is not a fix for the underlying issue, it’s just for more graceful behavior (not starting to hang) if a track is not playable:

@vova

We’ve corrected a playback engine bug that was causing infinite loops when Roon is unable to properly retrieve Qobuz tracks from their CDN.

As long as Qobuz is messing with their CDN, what are not-playable tracks at any time can probably change. The fix for the bigger issue is ongoing:

@vova

We continue to work with Qobuz to resolve the underlying playback issues, but these changes ensure that we cleanly handle failures when we’re confident the situation is unrecoverable.

[Dean_McPherson]

Thank you. This is the second time I have had playback issues with Qobuz in the past 2 years. Add to that it always behaves wonky on the mobile version; like needing a connection to start playback of downloaded albums. I’m out. I have used Soundiiz in the past for playlist transfers among various streaming platforms. I didn’t know it worked with albums I added while in Roon.

[RobH (Rob)]

@Suedkiez

The Roon update is not a fix for the underlying issue

Thanks for clearing that up. And I agree: It’s not a fix to the underlying issue.

I’m now really on the fence on whether I’d prefer that hard-stop, or the more “elegant” solution.

[mjw (Father! Father! Resist not! Let us destroy the core! Set us free!)]

Yes, it will transfer all Qobuz favourites to TIDAL favourites. If both subscriptions are active, this can be dome directly in Soundiiz.

Otherwise, use Roon Export to Soundiiz.

[Suedkiez (Just a fellow user like you)]

@RobH

I’m now really on the fence on whether I’d prefer that hard-stop, or the more “elegant” solution.

Yeah, opinions differ. I think it’s without doubt better that Roon does not completely hang itself in this case of an unrecoverable non-playable track, but it could also not hang and nevertheless stop neatly instead of skipping. (This is somewhat independent of the current Qobuz issue, as unplayable tracks can occur for other reasons. There are older feature suggestions about this in Feedback > Feature Suggestions)

[Moonshiner (Thomas)]

Be aware though that play count and tags will be gone when you change from Qobuz to Tidal.

[James_O_Neill]

Father, father,

Thanks for your reply.

What a weird coincidence. Only happens when I’m trying to stream some Qobuz titles in a play list or from Roon radio. the track will not load, and it goes wonky, wonky, will not play track?Does not do it when streaming Tidal so apparently it is related to Qubuz. Will see if there is a fix otherwise, No Qobuz renewal in June.

Thanks.

[Dean_McPherson]

Thanks for the heads up. Though I have never figured out how to use tags beneficially, so no worries there.

[Corey]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Certain Songs Do Not Load or Play - Qobuz with Roon

Tell us about your home network

· Wired Gigabit

[Corey]

To add more detail, certain songs like the one pictured simply do not load.] It just spins for a minute then gives up, the very next song in the album works fine. Up to date, restarted everything, etc.

[dany.schroyen]

Exactly the same problem over here, but I saw some quickly disappearing messages like “Too many errors …” and “Track could not be loaded”

[maddib]

Please, don’t get me wrong, but this thread seems to develop into some #metoo chat.

Let’s calm down for a while. I think we do not need further comments esp. like “it’s happening for me as well” or “I have another track which does not play”.

The issue is known, and Qobuz and roon are already working on it, i.e. reducing unwanted side effects and creating a fix.

Currently, there’s isn’t really more to add.

Just wait for further information from those who know

[Richard_Teunissen]

Hello,

I doubt that the problem lies solely with Qobuz. The track Light as the breeze by Leonard Cohen - The future is sometimes playing and sometimes it skips. Very strange.

With the track I can’t forget by Leonard Cohen - I’m your man I experience the same behavoir.

I have installed the latest version of Roon.

Regards, Richard

[robert.bates]

What best describes your playback issue?

· The queue is skipping tracks

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· FLAC

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 3/4/2026 at 20:27

What are the make and model of the affected audio device(s) and the connection type?

· Raspberry Pi 2, also happens with Pi 4

Describe the issue

The Qobuz track Fat Old Sun (Live At Pompeii 2016) fails to play in Roon. It either hangs or skips immediately to the next track. All other tracks on the album play normally except The Great Gig in the Sky. I am using Roon Server 2.64 (build 1646) on a Linux PC playing to Ropieee Version 2.60 (build 1501) on a Raspberry Pi. This issue has existed for at least 4 days

Artist: David Gilmour
Album: Live at Pompeii (2016)
Qobuz track ID: 43560666
Qobuz region: AU (Australia)
Only one version of the album is available in Qobuz AU

The track plays normally in the Qobuz app (Android)
From /var/roon/RoonServer/Logs/RoonServer_log.txt:
FTMSI-B qo/467DC636 block 0: no data received, retry 1/3
FTMSI-B qo/467DC636 block 0: no data received, retry 2/3
FTMSI-B qo/467DC636 block 0: no data received, retry 3/3
Error: FTMSI-B qo/467DC636 block 0: stream received no data after 3 retries (error: Timeout)
Error: [zoneplayer] Unexpected Failure While Opening Sound:
IoFailure
Warn: [zoneplayer] couldn't play URL https://streaming-qobuz-std.akamaized.net/file?... : other error
Warn: [zone] Track Stopped Due to Error

This appears to be a corrupted CDN asset for the Roon integration endpoint for track ID 43560666 in the AU region

Describe your network setup

All wired ethernet via 2 switches

[Geoff_Coupe]

@robert.bates - it’s a known issue and Qobuz and Roon Labs are working on it. I’ve merged your post into the main tracking thread.

[Arno_Hanninen (Arno Hänninen)]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Playing JS Bach St Matthew Passion stops abruptly. Roon says I am in a queue as 2 624'th listener!!! I subscribe Roon and Qobuz. Please have a look at my subscription and make my music available!!!

Tell us about your home network

· Here in my second home, my wi-fi router is Huawei 5G-959GLE