I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.
For some reason, it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test, and I was able to submit a similar report from my setup here, so something else is going on.
So we can move forward, I was hoping that you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!
Roon hangs at 0:00, and simply won’t skip the track as it used to do. I’ve had numerous playlists “stuck” on various tracks today, particularly when listening to Daily Mixes. Very frustrating.
This is the problem I have been experiencing. What’s really, really weird, though is that yesterday when the track hung at 0:00 I was busy doing something aside from music listening and just forgot about it. Maybe a half hour later, the track played and Roon kept chugging along until it reached the next Qobuz hang. (At least I think it’s Qobuz.)
I really wish this had happened BEFORE my Qobuz annual subscription renewed. It would have been worth all the hassle of rehoming my library to Tidal.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
I feel seen. I bought a Wattson Madison Streamer/DAC about the time this started happening to me and was afraid that the issue was with the Madison. First every now and again now pretty much every album I play. I have had luck, of course, in switching to Tidal through Roon and in going straight to Qobuz connect. I miss the Roon interface, though. (If anyone is curious, the Madison is wonderful — an improvement over the Auralic/Qutest set up I had used for years.).
I find that Qobuz replaces a library album with a different version from time to time. The library album’s tracks then show as “unavailable”, requiring a manual effort to replace the library version with the new one.
I believe the main topic of this thread concerns the recent issue where random tracks simply won’t play. If they’re in a playlist then play just stops completely as Roon keeps attempting to play the broken track. It wouldn’t be quite so bad if Roon gave up, spat out an error message and moved to the next track. At least the music would keep going.
I wanted to share this fix Roon support provided as it has helped me force some of these tracks to play after doing all of the troubleshooting in the link below. I downloaded a free VPN and that is forcing it to work. The biggest issue for me is that tracks that were working one day seem to not work the next day. New tracks seem to no longer be streaming. Its very inconsistent but connecting to a VPN does usually seem to force the track to play most of the time. It may be worth a shot until a better fix is found.
I have the same issue . The first album I noticed it on is Wrong way up by ENO / CALE The track spinning away on the normal-album plays fine but the same track on the extended,version doesn’t play.
I’m experiencing the same thing. No apparent logic why certain tracks do not work. I tried to play the ‘not working tracks’ again and again but could not get them to work and even blamed it on the pi. Good to read i am not alone in this.
I’ve been seeing many silent failures lately. This is not the renamed album issue that Qobuz is infamous for. In this case, it is typically a specific song, other tracks on the same album can play without issues.
This is what I see in roon server log:
03/24 01:05:54 [Local 03/23 19:05:54] Debug: [easyhttp] [95578] GET to https://streaming-qobuz-std.akamaized.net/{...} returned after 108 ms, status code: 200, request body size: 0 B
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B got length for qo/5F48014E; 84.5 MBytes
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B-OE set min bandwidth for qo/5F48014E to 3992 kbps
03/24 01:05:54 [Local 03/23 19:05:54] Info: FTMSI-B-OE qo/5F48014E rid:2135 response took 108ms
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B-OE qo/5F48014E rid:2135 request ended -- first block: 0 blocks read: 0 download speed: -256kbps response time: 108ms
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B-OE qo/5F48014E interrupted req 2135; missing block 0
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B-OE qo/5F48014E created new req 2136 for block 0 p 0; active requests 1
03/24 01:05:54 [Local 03/23 19:05:54] Debug: [easyhttp] [95579] GET to https://streaming-qobuz-std.akamaized.net/{...} returned after 166 ms, status code: 200, request body size: 0 B
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B got length for qo/5F48014E; 84.5 MBytes
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B-OE set min bandwidth for qo/5F48014E to 3992 kbps
03/24 01:05:54 [Local 03/23 19:05:54] Info: FTMSI-B-OE qo/5F48014E rid:2136 response took 166ms
03/24 01:05:54 [Local 03/23 19:05:54] Debug: FTMSI-B-OE qo/5F48014E rid:2136 request ended -- first block: 0 blocks read: 0 download speed: -256kbps response time: 166ms
First GET is for a song that doesn’t work (Blind Guardian, Secrets of the American Gods), the second GET is for a normally working song for comparison purposes.
· I'm having a problem with roon and Qobuz. Roon won't play certain tracks from Qobuz, but other tracks on the same album will play fine. It won't skip the track, it gets stuck on that track and progress bar shows a light going back and forth. You must manually skip the track.
This started a couple weeks ago. At first, it was just a few tracks, but now it is happening more and more. When a song doesn't play, it seems to be a permanent issue. That song never plays again.
I have tried logging out of Qobuz and deleting the cache, restarting the roon server, and I even switched to different roon core (from a sonicTransporter I7 to my old roon Nucleus) and the same tracks wouldn't play. If I bypass my roon server and stream directly into my DAC, all the songs play without an issue. It seems that many others in the community are having the same issue.
I'm running roon version 2.62 (build 1641) on a Small Green Computer sonicTransporter I7 running version 2.9.
Tell us about your home network
· I'm using a NetGear Orbi 970 router, but the roon server and my DAC are connected via ethernet cables to the Orbi. My internet source is a cable modem from Xfinity running at 2 gb. No other components or VPN.
I’m experiencing the same. My Dark Hour by the Steve Miller Band 24/96 on Qobuz is not playing while the rest of the album, as well as the 16/44 version, is.
