Roon won't start any more

Support
1

@Support - Windows 10 - Roon is stuck at the automated logo. Here is what I have tried:

  • updating graphics drivers
  • 32 bit version
  • complete uninstall including registry traces and RAATserver directory
    -disabling firewall

But no matter what I do it seems stuck at the automated logo. I used Fiddler and think it is stalling at connecting with push.roonlabs.com

How do I get Roon working? Thank you

Mike

3

Hey @J_Michael_Orszag — Thanks for reaching out, and apologies for the difficulties here.

First, so we can better understand what you’re experiencing, please provide a brief description of your current setup using this link as a guide. Please be sure to include some additionally information about your Core machine.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Since noticing this behavior, have you tried power cycling your Core machine?

Thanks!
Dylan

4

Core machine: Windows 10, Surface Book 2, 16 gb memory, all the latest patches
using Google Wifi router, Roon is standalone - originally had maybe 1000 music files in a attached disk drive but it won’t start with none at all.
Tried power cycling and uninstalling quite a few times

5

Here are some log file entries:

naged, 1688 Handles, 67 Threads
08/21 09:41:46 Trace: [push] restarting connection (Unable to read data from the transport connection: A blocking operation was interrupted by a call to WSACancelBlockingCall.)
08/21 09:41:46 Trace: [push] retrying connection in 83004ms
08/21 09:41:55 Trace: [transport] disabling transport
08/21 09:41:55 Info: [loadstatus] IsTransportLoading True => False
08/21 09:41:55 Trace: [raat] disposing
08/21 09:41:55 Trace: [airplay] disposing
08/21 09:41:55 Trace: [devialet] disposing
08/21 09:41:55 Critical: scx: System.NullReferenceException: Object reference not set to an instance of an object.
at Sooloos.Broker.Transport.Devialet.Dispose()
at Sooloos.Broker.Transport.Module.Disable()
at Sooloos.SynchronizationContextThread._Dispatch(SendOrPostWrapper& ret)
08/21 09:41:55 Trace: [transport] enabling transport
08/21 09:41:55 Info: [loadstatus] IsTransportLoading False => True
08/21 09:41:56 Warn: [multicastreceiver] couldn’t bind to iface 192.168.56.1: System.Net.Sockets.SocketException (0x80004005): An unknown, invalid, or unsupported option or level was specified in a getsockopt or setsockopt call
at System.Net.Sockets.Socket.setMulticastOption(SocketOptionName optionName, MulticastOption MR)
at Sooloos.MulticastSocketHelper.Bind()
08/21 09:41:56 Warn: [multicastreceiver] couldn’t bind to iface 192.168.240.1: System.Net.Sockets.SocketException (0x80004005): An unknown, invalid, or unsupported option or level was specified in a getsockopt or setsockopt call
at System.Net.Sockets.Socket.setMulticastOption(SocketOptionName optionName, MulticastOption MR)
at Sooloos.MulticastSocketHelper.Bind()
08/21 09:41:56 Warn: [multicastreceiver] couldn’t bind to iface 192.168.179.1: System.Net.Sockets.SocketException (0x80004005): An unknown, invalid, or unsupported option or level was specified in a getsockopt or setsockopt call
at System.Net.Sockets.Socket.setMulticastOption(SocketOptionName optionName, MulticastOption MR)
at Sooloos.MulticastSocketHelper.Bind()
08/21 09:41:56 Warn: [multicastreceiver] couldn’t bind to iface 192.168.86.67: System.Net.Sockets.SocketException (0x80004005): An unknown, invalid, or unsupported option or level was specified in a getsockopt or setsockopt call
at System.Net.Sockets.Socket.setMulticastOption(SocketOptionName optionName, MulticastOption MR)
at Sooloos.MulticastSocketHelper.Bind()
08/21 09:41:56 Warn: [multicastreceiver] couldn’t bind to iface 127.0.0.1: System.Net.Sockets.SocketException (0x80004005): An unknown, invalid, or unsupported option or level was specified in a getsockopt or setsockopt call
at System.Net.Sockets.Socket.setMulticastOption(SocketOptionName optionName, MulticastOption MR)
at Sooloos.MulticastSocketHelper.Bind()
08/21 09:41:56 Critical: while dispatching events: OpenHome.Net.Core.LibraryException: Exception of type ‘OpenHome.Net.Core.LibraryException’ was thrown.
at OpenHome.Net.Core.Library.Initialise(InitParams aParams)
at Sooloos.Broker.Transport.SongcastDirect…ctor(State state, Module module)
at Sooloos.Broker.Transport.Module.Enable()
at Sooloos.Concurrency.EventHandlers.Dispatch(List1 evs) at Sooloos.Concurrency.SharedState1.FlushEvents()
08/21 09:41:56 Critical: scx: in OnBeforeEntry: OpenHome.Net.Core.LibraryException: Exception of type ‘OpenHome.Net.Core.LibraryException’ was thrown.
at OpenHome.Net.Core.Library.Initialise(InitParams aParams)
at Sooloos.Broker.Transport.SongcastDirect…ctor(State state, Module module)
at Sooloos.Broker.Transport.Module.Enable()
at Sooloos.Concurrency.EventHandlers.Dispatch(List1 evs) at Sooloos.Concurrency.SharedState1.FlushEvents()
at Sooloos.Broker.State.<>c.<_InitTransportThreadSync>b__147_0()
at Sooloos.SynchronizationContextThread.OnBeforeEntry()

6

Hey @J_Michael_Orszag,

So we can take a closer look, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link.

Thanks,
Dylan