Roon won't start August 2021 [resolved by deleting tidal account file]

Roon Core Machine

Windows 10 Pro X-64, Puget-160786; Intel(R) Core™ i7-6700K CPU @ 4.00GHz 4.00 GHz; 32.0 GB installed RAM; Windows 10 Pro; Version: 21H1; OS Build: 19043.1165; GPU NVIDIA Quadro P4000

Roon has suddenly stopped loading, it just hangs on startup. I have uninstalled it and reinstalled it, no change. Worked fine 3 days ago, no updates since then, so not sure what is causing issue.

Networking Gear & Setup Details

Cisco RV340 router and Cisco SG350-10 switches, on Ethernet

Connected Audio Devices

Schiit Modius DAC vis USB
HQPlayer NAA to USB Dac via ethernet

Library Size

50,000 tracks

Description of Issue

Roon first came up and said it couldn’t find any audio systems, I then restarted it and the startup logo just spins. I then restatred the computer, no change. I then uninstalled RFoon and reinstalled a fresh downloads, still no change.

The following may be of use…

1 Like

Can you try the following?

Stop RoonServer on the Web UI
Navigate to your Roon Database Location - Database\Registry\Core
Locate your tidal_account file and delete it
Try to start Roon again

Yes, I had done that before submitting the ticket. This time around I also uninstalled Tidal completely and now Roon comes up. Will try to reinstall Tidal and see if it still works. Thanks.

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Reinstalled Tidal and now everything seems to be working ok. Thanks for the quick help!


Just to add that I’m glad I saw this. Got the same problem last night and this has cured it just now.


I blame it all on MQA :joy: